The front desk staff were attentive. There was an overpowering smell of dirty sewer upon entering the room, which lasted for our 4 nights 5 days which was slightly abated bt spraying cologne all over. The cleaning staff did not replenish the supplies daily and found we had to ask. I should have just brought my own toiletries and supplies, but having stayed here previously, we thought to pack light instead as we knew there were basic toiletries, coffee, milk, tea ( but we were disappointed this time). Cleabing was delayed, left in the morning and was still undone qhen we returned around 230pm. Seemed the room was not vacuumed well and the bed linen and doona felt rough which made me itch. Wonder if they were freshly and sanitarily washed? On Sunday night, the drumming sound and music went on til midnight, which, according to the front desk staff was from a pub close by. We did not experience these in previous stays ( our 3rd in the last 6 months). Sad. The location is excellent. The front desk staff respectful specially the man on night duty. Hope the management rectifies.

The front desk staff were attentive. There was an overpowering smell of dirty sewer upon entering the room, which lasted for our 4 nights 5 days which was slightly abated bt spraying cologne all over. The cleaning staff did not replenish the supplies daily and found we had to ask. I should have just brought my own toiletries and supplies, but having stayed here previously, we thought to pack light instead as we knew there were basic toiletries, coffee, milk, tea ( but we were disappointed this time). Cleabing was delayed, left in the morning and was still undone qhen we returned around 230pm. Seemed the room was not vacuumed well and the bed linen and doona felt rough which made me itch. Wonder if they were freshly and sanitarily washed? On Sunday night, the drumming sound and music went on til midnight, which, according to the front desk staff was from a pub close by. We did not experience these in previous stays ( our 3rd in the last 6 months). Sad. The location is excellent. The front desk staff respectful specially the man on night duty. Hope the management rectifies.

The room was very comfortable and quiet, aircon worked a treat, the breakfast was very nice.

Lack of parking, it was booked out nearest free car park was in a four storey car park next door little bit annoying but exercise was good.

It's a Mantra, it is exactly as described and the usual Mantra quality. Very clean and comfortable. Reception staff were awesome.

Good location near the central part of Albury. The included breakfast was good. A range of hot and cold foods. My request for GF toast was responded to efficiently and I liked the fact they prepared it in a separate toaster in the kitchen.

Having to pay $15 for undercover parking. I was under the impression there was a public space we could use.

Clean and excellent location

The room had an unpleasant smell

Room was clean, tidy and comfortable. There was some noise from the common areas with people arriving back at their rooms and talking in the early hours of the morning.

The restaurant was pretty basic, wait staff in the restaurant were sweet but the meals were ordinary.

Location, clean

At check in I was charged a vandalism surcharged of $100 for potential damage. This was after our check out doubled but eventually refunded

Bed was comfy. Location was good. The walls were thick

The aircon was so noisey

Great quality & location

When I booked it gave the impression that parking was available for guests, but when I checked in this was an extra cost my room key also stopped working during the stay so had to go and get it looked into.

Great location. Very quiet

It was not the property issues but o my some people have a lot of questions which took a an excessive amount of time for the front desk to deal with

Room was comfortable, loved the biscuit with my cuppa, good location. Breakfast was good

The aircon system! Sounds like a plane taking off when heating - a horrible whine. Could not leave on at night, too noisy turning on and off. No door on shower, no ventilation in shower so it fogs up as soon as you turn hot water on. A squeegee would be good so we can remove water that escapes from shower well rather than having sopping wet floor towel

The counter and bar staff were very friendly

Nothing it was all great

Cleanliness

Was not provided with parking despite it was confirmed parking space when booking. Was quite disappointing

Great meal for dinner

Maybe better wine selection

Good hotel, comfy bed.

Restaurant downstairs, lobby and all corridors have no heating. It was 6 degrees outside. Not very pleasant to have a meal in cold room.

The room was nice and clean with a lovely view. The included breakfast was delicious. The underground parking was good. The staff were great to deal with.

Location

No hot water on our day 2.

I loved my room, heating was wonderful, my bed was very comfortable. I loved my deal for breakfast as well, it was one of the main reasons I booked the Mantra

The staff assisting me with my needs. So disappointed we were short of time to enjoy the buffet breakfast 😔

Room was too stuffy and warm. Room size is too small.

very comfortable and functional room in a great central location. Check in and out easy

Nil

We had an issue with our microwave and the staff acted promptly and took our food to their kitchen. On our return visit we found out that it was broken. Staf are very friendly and helpful.

Breakfast was a bit hit and miss. Get your own coffee was not very nice.

Location and room was so good.

Nothing everything was perfect

close to a lot of places. comfortable rooms

all good