Buffet breakfast was not included had to pay an extra fifty pesos per person, but all in all it was fine. Definitely the location was a great easy access to everything.

The hotel was not full I felt we should have been given a better room. We were given one at the end of the hallway in a dark corner. The room had no view but to a construction site. The bed was a bit hard for my liking. Other then that it was a good value.

We have stayed at Hotel Emily 3 or 4 times now and love it. Its a great location and the people are very friendly and helpful.

The only negative I can think of is the piano player is a bit loud in the restaurant, and then don't always have a full section of wine, but what they do have is good.

Customer service and location easily compensate for minor issues encountered, such as a broken room safe that was quickly replaced. The tour desk offered great day trips cheaper than nearby travel agencies. We highly recommend the Emily.

Orange juice or bananas were not available on included breakfast. The was no toaster for sandwich bread.

Internet didn’t work, it smelled cheap fragance, bed uncomfortable

We enjoyed the breakfast, lots of choices, attentive wait staff. The location is excellent. The room is always clean and sanitized which meets the Covid Protocol. The front desk staff was helpful in arranging tours and transportation.

The location, free parking under the hotel and the staff are all excellent. Its got that perfect blend of old world feeling and new world features like good wifi. This is the second time I have stayed there and will certainly stay again. Pachuca and Hotel Emily don't get a lot of foreign tourists compared to other parts of Mexico, so knowing a little bit of Spanish goes a long way. But the benefits of not having other foreign tourists around you and having local prices on everything and genuinely friendly people that want to help you, lets you know your have traveled somewhere.

The only negatives we could find was the bright lights from the outside restaurant tent shine into the restaurant, and there wasn't a large selection of red wine, but the ones they had were great, and excellent value.

The staff was EXTREMELY helpful and kind. The location is superb. Linens and bed are fabulous!

Location and breakfast were really enjoyable. Friendly greeting staff that made suggestions that were ideal for me.!

Nothing