Pool and beach was wonderful

Bikes and kayaks were not well maintained. Bike chain kept falling off from lack of grease. Kayak was cracked and filled up with water. Our first room had no hot water and Wi-Fi. Kitchen sink was plugged, kitchen cupboard handles were all broken and phone was not working. We were moved to another room which was better expect the AC was not working in main area (Kitchen/dining/living room). We reported broken AC 3 times during our 7 day stay. It was finally fixed on our last day.

We both had food related diarrhea.

Great location, awesome staff and the view from our room was stunning! The pool never felt overly crowded and we were always able to get into the restaurant without a reservation.

The restaurants in the resort had very limited hours so that made it tough.

It is a smal resort and beautiful situated with beach, swimmingpool and lagoon. i thinj it is ond if the best resorts to go to if you are looking for a peaceful place. A rental car is handy but not neccesary. Food in the lagoon restaurant is of good quality.

pizza restaurant is faily expencive, but great taste and flavor

very beautiful

little problem with the toilet not flushing but they attended to it right away.

location

drinks were watered down and I had to push to get a tub stopper.

The Umaya Bar cocktail and food offerings were exceptional. Fresh & delicious. My kids loved their chicken tenders. Breakfast was OUTSTANDING. Hot jacks are a must try.

Some of the faucets and knobs were needing repair. We also wish there was evening entertainment. Otherwise, excellent, well maintained grounds, staff was lovely.

Everything

N/a

Beach was great, area was quiet, awesome pool area

Mattresses needed to be replaced (sunken in the middle to a huge degree), and 2 days we were without hot water in the shower. Internet is spotty but that may be true for all of Placencia

The location right on the beach and only 20 min drive from Placencia town was amazing. the staff was wonderful. The water in the room was so helpful.

There are a few things that would have really made the stay more enjoyable: 1. We stayed in a room with a kitchen. I think it would have been amazing if that kitchen would have had a large cooking pan, a spatula, some salt and pepper, a sponge for cleaning the dishes. The kitchen had a few items, but there were some substantial things missing. 2. We are a family that is comprised of a couple of vegan eaters and a vegetarian. The restaurant had a vegan/vegetarian menu but the food was not up to par so we often ended up eating down the road at Maya Beach Resort. A lot of times, restaurants that are trying to make vegan/vegetarian options just simply take out the dairy and meat from dishes which ends up meaning that the dish is flavorless and infilling since there’s no protein. It would be wonderful if the resort could have some vegan/vegetarian options with some flavor and better protein options. 3. similarly, the snacks available at the pool bar had no vegan/vegetarian options. We would have loved to be able to order something vegan! 4. We received amazing massages. But, we were never asked to sign any kind of waiver or tell the massage therapists any information regarding injuries! And, my two children received massages as well. It was fine for us, but I worry about the liability on the resort. That’s all I can think of for now. It was a good experience overall but there were just a few things that would have made it great!

The hotel the necessary amenities to entertain guests.

I was disappointed to see so much seaweed in the beach that I was not able to get in the beach. Also the menu in restaurant was the same everyday and variety was limited. The bathrooms were very old and the bedroom doors were difficult to close.

It's rooms are very comfortable, the grounds we're neatly kept. The reception staff were accommodating.

Have stayed at Umaya many times. It seems that sice COVID many services have been discontinued. We used to love having breakfast and lunch on the beach which is no longer available. Staff in the dining room seem to be new at their profession and not very knowledgeable of service and the menu was limited. Housekeeping was minimal. We will return again as this is my favorite spot in Placencia in hopes that they bring back service amenities.

Music at the pool was good. Beds are really comfortable. Fast wifi.

Rooms are dated and run down. Furniture is all damaged and dinged up. The doors have rot in them. You can hear people moving their chairs on the floor above and next to your room. Its really far out of town even if you have a car. We had to move rooms as the first one they gave us was really bad.

The room set up was great! Spectacular ocean views. Pool Bar was fantastic! Big beautiful pool. Property very well maintained.

The main restaurant Laguna could have had a more varied menu. I wish there were more shuttles into Placencia town in the later afternoon, early evening.

The pool/beach area is great. Volleyball area, large wooden Jenga, bacci ball, paddle boards and kayaks you can use as you like, nice ocean swimming area, clean lovely beach... excellent wifi by the pool. Books to borrow from reception. It was excellent. Also, the food was really good.

great location, steps from the sea and amazing sunrises, staff were very accomadating, great roomy condo, huge comfortable beds, kayak, standup paddles, saw dolphins, rays, manatees and lots fish right out in front of the complex, great for snorkelling/swimming, huge pool and the restaurant food was very nice as were the staff

little things need to be repaired, windows not opening, noting too major

Great location, staff is exceptional but as others have said the food and drinks are a bit pricey but it’s vacation.

Can’t think of anything I didn’t like. I got eaten alive by the mosquitoes (even with off on) but I have the same problem in Louisiana.

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