They had good breakfast included

The resort was nice but it could have used many upgrades. The pool was a little dirty and it was cold water. The room had a cracked tile on the floor where you could cut and hurt yourself. The tub clogged up and there was a big air bubble in it so when you showered you rocked from side to side. The floors both inside and outside the room where super extremely slippery when wet. Our party almost slipped a few times. Everytime it rained the outside area of our room with seats and a cover/roof would flood so we weren't able to even sit outdoor or use that space if it was raining. The rooms are located on different levels so be prepared to carry all your luggage down the steps. The staff working there were nice however the management was awful. Our group had a long stay and not once did they interact with us. They never asked us how things were going or even a hello or good morning. However there were other groups of large people who seemed to know management that were not staying at our resort but they would eat breakfast there everyday and use the pool and management was always chatting and catering to them. They were not very hospitable. It also did not have a Guatemala vibe. There was nothing cultural about this place which is sad because when yoi travel to a new country you want to be immersed and learn about the culture, food, music etc. It was more of a modern Europe vibe with house music playing 24/7.

Breakfast was a good spread. Got a dorm, as I wasn't able to find private room while making a last minute booking. Considering it was a dorm, it was decently comfortable, people were quiet and respectful of sleeping time, there were curtains to block out the light. Ok value for money.

The showers didn't have hot water and one was blocked up and overflowing, which didn't feel clean. Outdoor spaces were more picturesque than the rooms themselves.

Great breakfast, great pool and great view.

Grumpy front desk women with zero English. Poor room facilities, don’t think worth the high price.

Great service throughout our stay. The food in the restaurant was delicious, and great accessibility to other attractions.

It felt a little overpriced and wish they had more private rooms for couples.

The pool bar and the breakfast were amazing so was the staff outside. The view was amazing.

The property needs work. Shower leaks all over the floor, the pillows are terrible and so was the couch in our room. It was very cold and no heat provided, just 2 small blankets. The price was premium but not the accommodation.

The masseuse, Nelita was incredible.

Two notable drawbacks were the absence of air conditioning and the presence of exceptionally firm mattresses, which made for uncomfortable nights. However, it wasn't these issues that drove me to share this review. There was a lack of breakfast options except for bread, cheese, cold cuts, and eggs. Poor handling of lost Item Incident: Two days after my check-out, on September 15th, I realized I had inadvertently left a pair of clothing in my room. I promptly contacted the resort's front desk via WhatsApp around 12:47 PM, seeking professional assistance in retrieving my lost item. Unfortunately, the response I received was far from the level of service one would expect. Rather than offering assistance or reassurance, I was met with a disclaimer stating that the resort was not responsible for any lost items right away. This initial response felt accusatory and dismissive, leaving me feeling undervalued as a customer.

Location.

It’s a bit smaller than a regular resort. Lastly I forgot something at the hotel. A painting (canvas) I purchased in panajachel. I called the resort they never answer. Then I sent them a message through whatapps. Which they answered. But got a bit of a run around at first. I asked them if they can mail it out to me to Guatemala City. They stated they couldn’t. I was willing to pay for the service. I am heading back to the United States. So I guess it a loss for me.

The resort is beautiful. I would highly recommend it for couples or for girlfriends trip. The pool and the hammock area are perfect for relaxation. Staff is very helpful. The guy at the front desk helped me book a private boat when needed for only 200Q.

The top bunk in the dorm room has a beam right above the bed which is easily knocked into. If you’re taller than 5 ft you can’t really sit up in your bed.