Staff were lovely, rooms were clean and comfortable, breakfast was included in the price and had a good selection.

The only downside was the price of parking, £15 a day.

We booked the property because of the location and pool. I was informed the pool was open for my arrival date, although it was closed prior to that. When I arrived I saw a sign stating that the pool was closed due to high chlorine levels. Granted these things sometimes happen, but I explained to reception staff (Bobby), the purpose of my visit - birthday celebration and our group was looking forward to using the pool. He apologised for the inconvenience. I asked what could he offer us to compensate for the pool being unavailable and he replied that he could offer a discount on our booking but as we booked via a third party he was unable to do this. He then agreed to provide us with drink vouchers after I kept pursuing the matter. Bobby issued 5 vouchers and requested that we collect the rest when the rest of our party checked in. We were a group of 10. Later in the evening when we went to collect the remaining vouchers, Bobby was not on shift but his colleague (can’t recall her name) did not know about this arrangement and said she needed to check with her manager. She came back to inform us that she was unable to facilitate this and that we should not have been issued with drinks vouchers in the first instance. I explained to her the reason for the vouchers and why we were unable to get a discount. She was quite dismissive so we did not pursue it further. On Sunday prior to checking out, Bobby was on duty and we proceeded to explain what happened when we tried to collect the remaining 5 vouchers. Bobby explained that he should not have given us the vouchers as the pool being closed was unfortunate and if he compensated us then he would have to do the same for other guests. We explained to Bobby our reason for booking this hotel and that we wanted somewhere with a pool. We also explained that the lack of pool was an inconvenience to our weekend plans.

The rooms were dusty. Staff could have been more accommodating when we explained our reason for booking the hotel.

The rooms were lovely. Receptionist was friendly and explained everything to me.

Always clean tidy and comfy

Air con not working Pool out of action First room I was given was very old and out dated but staff upgraded me with no fuss

The was perfect, but always same food. Yet l enjoy it, the kitcthen attandancies are friendly. The house cleaners are polite

The bed is too low, l was once a house keeper at holiday inn in Leiden about twenty five years a go and rooms decoration was more lovely than here in U.K..

The customer service received was great. Lauren, Tiana and Bruno.

Friendly staff, comfortable clean room, delicious breakfast

Pool not working

Very nice hotel and staff are very friendly and accommodating

Expensive but it is a Marco Pierre White restaurant , great food and drink