Due to sudden emergency we needed to leave much earlier. Staff at the reception was very friendly and understanding and helped to change our booking so we don’t loose the entire amount paid. Thank you!

Nothing

Nothing except for the Bar Staff

Following my wife and I checking in at the hotel (ca. 1930 at room 322) my wife we enjoyed a drink at the hotel terrace. Before leaving for dinner my wife went to our room to refresh. In the room she found dirty rags, and in the shower in bathroom she found mold. The was covering the whole surface of the grout liners between shower bath and tiles and in the corners of the shower. Pictures are included below. She reported this to the front desk where she was informed by the hotel team that the room can be changed, but only if we pay an additional fee, given the only room available is a suite. The Reception team showed the aforementioned suite to my wife, and while the bathroom was cleaner, it also had mold. My wife was then informed that the hotel will send a cleaning team to deal with the mold. To be clear mold does not appear over night and needs to be treated over time to be removed. My wife is a leading European lawyer in the hotel industry and we are more than familiar with hotel management as her family runs 4 and 5 star hotels on the Adriatic coast. I must say that I am shocked that in the time of global pandemic the hotel does not have the minimum hygienic standards - clean showers. I am also surprised that one must pay extra in your hotel to get a clean room. We were informed during dinner following an email that reflected the above proceeded to a rather polite yet grovelling call from the General Manager. We were placed in another room (212) which while cleaner was still subpar than what would expect for the price paid (EUR 900 for four days). We were not offered any apologies or even a coffee as a small gesture. Following this somewhat unfortunate start to our stay, we had asked the reception staff before us having realised the situation concerning the room, to organise a hairdressers appointment for me as well as to recommend a tailor as we had a wedding to attend.

Very clean room and restaurant Instructions clear from the staff Great breakfast ! Very cool to have the bicycles from the hotel Amazing emplacement near the beach Special thank you to the girl in the breakfast section who speaks French! You were amazing and very gentle ^_^

Some staff didn't speak English and I find it inconvenient in a hotel, specially in such zone. Indeed small room but still very pleasant

All the staff there were very nice and helpful. The amenities were great.

The room was a little smaller than the pictures suggested.

The staff were really friendly and helpful. They went out of their way to show us the different rooms available when we arrived and to recommend places to eat out. They even provided us with an early breakfast when we had to leave early for the airport.