Nothing

Awful lift that took ages. The stairwell if you couldn’t wait any longer for the lift was stinking and there was even sick on the stairs. Air conditioning in the room was rubbish . Kept switching off and there are no windows to open. We rang 3 times about the aircon and we are told someone would be sent up. After us getting ready I went to reception to complain again and they said there were no maintenance on duty so I assume the person on the phone just fobbed us off. Had a room change the 2nd rooms air on was also awful. The floor was dirty in the bathroom there were no hand soap , body wash or shampoo in the bottles in the bathroom. This was an awful stay and spoilt our night. I would not recommend this hotel to anyone.

Proximity to railway station Fast maintenance to fix issues in bathroom

The lift issue, only one lift which is extremely slow and small. Toilet didn’t flush and hot tap in shower did not work, informed reception straight away and maintenance fixed both within half an hour, exceptional. Housekeeping kept taking our spare room key from our room, disappointing and frustrating

Staff, cleanliness

Breakfast was chaotic

Beautiful clean modern rooms and best shower ever as well as comfy bed

No working tv

The rooms were reasonable in terms of the bed was comfortable, the room was clean. I'm not going to lie, but this has probably been one of my worst experiences in this chain of hotels. The Hotel next door suggested we request being placed else where due to my mums disabilities. Helping with luggage does not come anywhere close to the pain that my mother experienced going up all the stairs (emergency fire route to be precise). I wish I could offer a more positive review but alas this is not the case on this occasion.

lack of staffing to accommodate the number of people attending the breakfast. Breakfast service very disorganised; not necessarily the staffs fault, they were understaffed, it just meant that items would keep running out whether that being drink or food; food being only warm. Lack of resources incl. beverages; machines were always empty or needing refills. Being mis-informed. Air con not working in x2 out of the 3 rooms booked. Not accessible or very accommodating for those with disabilities or mobility issues due to the lifts not working. Advised that would only need to go up 26 steps.... all in all my mum with severe osteoarthritis in her knees and who is asthmatic, endured 52 steps before she could get to her room. Checked the reviews after being told that the lifts had been down only a short time, that they have actually been out of order for months; this should be clearly advertised on booking.com and not be found out after a booking has been made. When contacted the hotel direct, there was no offer of moving our booking to another of their hotels which was close by, they allowed a room change so my mum was on the 2nd floor rather than the 3rd. Smaller room but still the same value as the booking was made through booking.com. Some staff were very polite, others seemed quite rude; again, if the staffing resources were below the numbers, then they were probably stressed due to footfall. Disappointed is an understatement. I can guarantee I wont be staying at this particular hotel again. Shame considering we travel to this area several times a year.

The staff were very lovely and accommodating. My niece was sick in the morning and they allowed us to stay for a couple of hours extra past check out to make sure she was okay to travel. The rooms are standard Holiday Inn rooms, identical wherever you go.

Only 1 lift was working, so during peak times (breakfast & check out) it was literally impossible to get the lift. The lift also only holds 6 people comfortably, even less with luggage. Trudging up and down 3 flights of stairs (technically 4 as the 1st floor is a service floor) to get to our room wasn't fun. Plus, the stairwell hasn't been decorated or anything and was quite run down. If you struggle with stairs, would recommend requesting a room on the 1st floor whilst only 1 lift is working. As a heads up, everyone goes for breakfast between 8:30 and 10am. If you want a mug, or cutlery, try to go down early. The staff tried their best to keep replenishing everything, but what can you expect when 200 people go for breakfast all at once?

Location was good for us

Air con broken, which was known about just not told to us Had to ask twice for a fan Lift out of order, 88 stairs with a bad knee was painful. I had an email day after checkout to inform me that lift was out of order Breakfast was a shambles, had to keep waiting for things to be cooked and put out. Cups & cutlery had to be asked for. 1 member of staff was working on reception desk as well as in the dining room/kitchen

The hotel was clean. The breakfast was fine

The elevators weren’t working, we were not made aware of this until After we had arrived and checked in We were given the impression that they had recently stopped working and should be working again any time soon!! The cleaning staff later told us that the elevators had not been working since December! It was awful for my wife to get up to our room on the 5th floor especially as she is 7 months pregnant. This was meant to be a surprise special occasion for us but we couldn’t enjoy it. Once my wife had come downstairs she never went back up to the room so I was left to go up and down for her needs and to pack up and vacate the room. We couldn’t be moved to a lower floor as no availability. Disappointed.