Location - centre of town and close to everything. Character building. Cleanliness of room, sheets and towels.

The step-over-bath to shower was challenging without a firm handhold/rail and non slip mat. This would be difficult/dangerous for seniors and/or anyone with mobility or balance issues.

central location and historic building

That the receptionist was unable to call me because I have an international phone number.

Lovely characterful historic property in central location with adjoining restuarant, and great coffee place round the corner. Upgraded to a spacious suite with large well appointed lounge as well as bedroom. Tea, coffee and water provided as were a good range of toileteries. Asked for late check-out and this was granted without fuss. Well thought through with items such as a large fan in the cupboard incase warm. TVs in both rooms with good choice of channels. Lovely comfortable pillows.

No breakfast provision - but not much of a disadvantge with restuarant and coffee shop within metres.

Perfect location and lovely old world ambience.

Missed not having a bar.

The location of the hotel is great! In the middle of Guildford's center where all restaurants and shops are located, and very close to the train station. The room was bigger than we expected (bigger than much more expensive hotels). The staff were very nice and helpful and smiling all the time. The bed was very comfortable.

The facility overall is somehow outdated and needs little renovations. The cleanliness of the rooms could also be improved a bit.

Location was very good

Staff were not over helpful on check in as two of our party could not make it. We phoned in advance to let them know but got quite a negative response.

Room was huge and tidy, I loved my stay at the Angel.

On the outside this is a beautiful historic building in the very centre of Guildford shopping area. Location to the Station was very good - that was my reason for choosing this hotel as had a very early train to London. My room was a junior suite - lovely space, comfortable big bed,

Inside it was quite frankly tired, unkept, dirty in many places. No facilities for guests. There is a bar/cabaret in the middle of the hotel which was not made clear in its booking information. VERY tired furnishings and not well kept. It needs to be updated or at least high attention to cleanliness. My toilet was dirty and there was dirt on the carpet.