Character, history & uniqueness

Shower screen maybe

It was absolutely beautiful. So old and historic but also so comfortable

Nothing, it was perfect

Location, ambience, on site parking and full of character!

Nothing.

Cost and quaint

Breakfast did not cater for vegans - plant based milk would be a bonus

the whole ambience and the excellent history of the hotel

we ordered a cheese and chutney Baguette Saturday lunchtime at £9.50 and received a baguette with a slice of cheese and literally a smear of sauce plus 3 pieces of lettuce the size of a 10p coin. We complained and they re-funded the cost. Not impressed with their response.

Great heritage property, excellent location, pretty unique experience. Decent food.

I have wanted to stay at the Mermaid for a long time! Both myself and Sister stayed for 1 night. It’s a beautiful Hotel with lots of history. Staff are all very helpful and welcoming. I cannot remember the last time I’ve stayed somewhere where staff will show you up to your room and carry your luggage. This is a lovely gesture. Our twin room was a good size and the beds are comfortable. Dinner in the evening restaurant was lovely as well as breakfast.

It kept its authentic ambiance. A well stocked bar and a great breakfast.

The cookies 🤷‍♂️

Small compact and secluded

We went for the experience & to say we had stayed in such an historic place. The staff were exceptionally good. Enjoyed the food. At our ages of 88 & 92 the stairs could have been a problem but for one night it was fine.

With a building as old as it is, we couldn’t have expected anything more.

location and great bar

breakfast was very poor - run out of fruit and omelettes were like rubber over cooked - very disappointing

atmosphere, location, bar, restaurant, all super!

everything was good

The toilet did not flush correctly. I believe this is a known problem with the room we occupied. I was advised that the issue was a very old hotel and to expect water pressure issues. A toilet does not have water pressure problems - it is gravity fed. We were expected to repeatedly flush the toilet and wait between flushes for the cistern to refill. We did not pay for the inconvenience of standing around in a toilet re flushing for minutes on end. The cistern is faulty and should have been replaced

ambiance

nothing

It is a 600 years old establishment in all his glory!Never had a experience like this with an excellent cuisine in afully original old town of Rye.Close to the Channel Tunnel.

The ambience is delightfully English. The staff went the extra mile. It was excellent value.

Happy with all aspects.

Location excellent friendly well trained staff. Wanted to come for years and didnt disappoint.

Outstanding building and location.

Beautiful quirky hotel with such unique features and interiors. Staff are young and inexperienced but very friendly and eager to help you

Our bathroom facilities were designed in a way that meant we had to shower in a crouched position in a bath and could not stand up. Breakfast was not good, but other meals we had at the hotel were great

Very welcoming and friendly staff. Bedrooms very clean and cosy. We had an excellent nights sleep.

absolutely amazing, what a great place, just perfect, The hotel, the room, the staff , the food all amazing

NOTHING

We stayed at the Mermaid to celebrate a birthday, and we fell in love with the place! We stayed in the Glover room (double room) and it was very clean and well maintained, I love the charm of this hotel with its wooden beams, low, sloped ceilings and creaky floors, it really adds to the feel of the property given its age. The room also looked out onto the cobbled street, and it really felt like we had stepped back in time. The Mermaid is so rich with history and tales of the past, which is extremely fascinating and staff members are happy to tell you about the history and their own stories (ghostly ones!) The staff are an asset to the Mermaid and the food is also delicious!! I couldn't fault it, nor recommend this hotel enough, we will definitely be returning!! Thank you for such a lovely stay.

The only criticism is that we weren't staying longer!!!!

Attentive service from car parking to bar and restaurant

Me and my partner stayed here on Monday evening and we had the most amazing stay. ALL the of the staff were so unbelievably friendly, fun and helpful. The bar staff, the porter, reception, all of the resteraunt staff. We couldn’t fault it. We had a glorious time and the hotel is absolutely beautiful. Even better in the flesh. Thank you so much for having us xxxxx

That we didn’t book to stay for 2 nights!!! Xxx

The breakfast was well cooked and presented. The bed was very comfortable and bedroom well decorated to the period. The staff were very pleasant and professional and smartly dressed.

Just keep it at the standard that I saw when staying.

Beautiful location, friendly staff, great food and service! Will definitely make sure to stay for longer next time