We loved our stay at the hotel and we were very sad to leave. The room was comfortable, modern, clean and had brilliant air con. The staff were helpful and brought us more towels when we needed them, the location is just a short walk to the main bars/shops/restaurants.

The only bad thing was the shower pressure - the water just trickled out and wasn’t very hot.

The staff was very nice and helpful, we were upgraded for our first stay. The rooms are very beautiful and the free shuttle to the beach is really convenient. Our daughter liked the kids club.

good value for money. breakfast ok, rooms at the villas are quite good

coming from the villas, before the restaurant, there is a small street. cars can go faster than necessary there

bathtub in front of the accommodation, lounge chair in front, comfortable mattress, staff friendly

swimming pool was in renovation (without any notice), requested double bed and only got twins (no call back to inform if any availabilities for a change), shower pressure was very low, rooms are lacking natural light

Position of rooms inside the complex The staff at the pool and housekeeping is great and very professional with positive attitude

Bad reception staff: except one person in the night shift (when we asked for extra room card) and the emails, most of reception staff is unprofessional with bad English and generally not positive (which is not the case for the other staff at e.g. pool or housekeeping) Bad WiFi - login: it keeps requesting you to login every few hours, and you need to type credentials every time (e.g. if I compare with lower rated hotel nearby, at least you didn't need to re-type very time) Breakfast has bad value for the money: and especially if you compare to lower ranked hotel nearby where the breakfast is 55% cheaper Room cards don't work: first one of room cards stopped working, then another one. Bad soundproofing / noisy: even if the area is quiet, you can hear the people above you but also people in the apartments next to you Bad WiFi - no WiFi roaming: i.e. your credentials don't work (at all!) in breakfast area Sunshades / curtains are not covering all windows: e.g. they are better in lower ranked hotel nearby

Good price!

I liked the framing, the trees, the animals and nature. The room does not have its own space to store clothes. The shower is good. Breakfast is basic, has few options for vegetarians and vegans, it is mainly for meat eaters. In six days there was only muesli once. Few jams. I ate only fruit and bread every day. Always a lot of people in the eggs, which made me not approach. They didn't give me back the 1000 bath, I didn't remember to ask for it and they didn't remember to give it back to me, maybe it wasn't on purpose, but it's weird.

It wasn't the friendliest staff I've encountered, they didn't remember to give me back the 1000 bath initial deposit and returning the scooter was a bit confusing.

Overall good resort with nice buffet breakfast and hot water in shower for entire day..

Room size little small

Pool great and surrounding area nice. Breakfast good. Reception efficient friendly. Bed super comfy. Alot of places to eat just outside.

Nothing

Room was fantastic. Very modern interior, super comfortable and very large bed. Great bathroom. We had a TV, kettle and mini fridge. Very clean! A lovely quiet getaway.

There was no window and the door didn't quite close fully. Even though the bathroom was fantastic, there was no real way to have privacy as it didn't have a proper dividing door. This didn't take away from our visit too much, but those who are a bit shy might want to take this into consideration. A slight negative was being called nearly an hour early for our pick up due to an error by the staff. Not the end of the world but meant we left the hotel on a sour note.

clean. comfortable

mosquito in the room

cozy and finally I had a very good sleep here. ended up rebooking for more nights

the only negative thing is that it was a bit empty

Quiet place

Group of indian people making noises rvery night

Our shower went from hot to cold and didn’t stay hot. The pool looked like it needed a good clean as there was a scum line around the top of the water

Nice, Clean, Comfortable

the bed-pillow smell fusty

room is so great. location is not to far from the center.

it is the tree fence in front my room (1301) it’s dead and fall. there’s no privacy at all. i only use bathtub at night for privacy. a bit disappointed

nice and secluded place but many people staying at the resort and on the plaza side as well. Decent breakfast selection super clean room and bathroom

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No cereal or yoghurt available at breakfast

No reason to complain, all good quality thank you.