Servicio personal, las facilidades físicas y el desayuno y la disposición y atenciones del personal fueron excelentes!. Queremos hacer mención especial en el restaurante Néctar, a una empleada de nombre Melanie, por su extraordinaria sentido de servicio y atención.

No aplica.

It was well maintained, very clean and breakfast choices were excellent!

We booked 2 rooms and both could have been in better locations but instead, they were apart on corners with not the best views. We were also 2 buildings from the beach or nearest pool.

One of the best buffet breakfasts. Excellent service. All areas very clean.

The beach in front of the hotel has no space for swimming, but it is good for kayaking.

The property is beautiful

The beach. Not much of a beach

Nothing

The grounds were not kept up we left and checked into the st regis which was BEAUTIFUL

Tudo estava perfeito só achei o colchão muito mole .

Não tenho nada a reclamar .

The room was big enough

The staff is very rude especially at restaurants & very unhelpful overall, for even the simplest request you will receive one answer NO!!! the cleaning staff is also not so great!

Location is nice with a big pool. It has a nice sunset view of the ocean, as you would expect for the price being paid (so aligned with expectations).

I don't even know where to start... For context, I had very good experiences on the Hyatt Regency in Orlando, went there many times, busy and not so busy and was always impressed... maybe, that reference set the wrong expectations, although I am pretty sure the Hyatt Regency Puerto Rico has serious issues. Starting the basics, we only had room service before 4pm once; the day I complaint nobody came at all... yes, they just "forgot" to come to my room... missinng small stuff eg forgetting to leave the right number of towels was also the norm. Talking to somebody... OMG, if you need to call anyone, get ready! Be for a restaurant reservation, a simple question... there was no occasion we were able to wait less than 5 minutes for someone to pick up the phone, and the hotel was not even close to being full. Food - if you go to the Water restaurant it is a -5 in a 0-10 scale. Breakfast was eatable, but lunch or dinner, brace yourselves...additionally one day there was a 20+ minutes line to get to the breakfast table at 9am... Nectar restaurant was good, meaning really good, a piece of hope at that hotel. Puerto food is such a high point in this state, that it is bizarre to have such low quality stuff at the hotel (and if you read other reviews, this is not an unknown issue). Concierge is quite useless... the only day we aked for a restaurant reservation they screw up. I complainted at the front desk. Nobody could do anything. I wrote to the responsible person who gave me a cheap discount... I almost took it as an offense, but I actually think these folks are just amateur in the hotel business, that is how the experience should be summarized... there was other small stuff like late night parties, pool ppl not wanting to take orders, long lines... small annoying stuff... but that is "okeish".