View from balcony Front staff was pleasant

Loud plumbing noises at night and early morning. Very intimidating at breakfast. Staff not friendly at all. I'm not sure if it is a language barrier. No shuttle to town as advertised. No explanation when we asked. Still had Christmas lights up outside!? Outside looked run down compared to pictures.

The large doona instead of 2 singles was lovely. A short walk to town via a path. Our room had a wonderful view of the Dolomiti.

Needs a bit of TLC, but clean & adequate. There are signs for the hotel pointing in 2 opposite directions & our GPS guided us down the one pointing down a bike path. Why there is a sign to the hotel pointing down a bike path in the opposite direction to the hotel, is anyone's guess. It needs to be removed from the street intersection.

Lovely old hotel with beautiful wooden furnishings. Big balcony with gorgeous views over the valley. Excellent service in restaurant. Bidet in bathroom.

Bathroom needs more towel racks and hooks.

The service was great and the breakfast was amazing. good location too. Looking forward to returning and spending more time in this area.

Location

WiFi

Wonderful location. Gorgeous scenery and views. Professional, helpful & friendly staff.

Internet was poor. ( …..but with those views who needed it…..!)

staff was very friendly and helpful, location was great, free parking, good food, room was comfortable - nice views.

stylish

no sauna needed more shuttle bus runs

Good breakfast and friendly WEEKEND staff

SO much! 1. Rooms are incredibly dated with uncomfortable beds and a bad shower 2. WiFi is slow at best and doesn't work in most of the room 3. Far from the lifts, and the shuttle has SO MANY problems: a. It holds seven people and goes only once every hour, so it was filled when we signed up, and Sofia, the receptionist who checked us in, never bothered to tell us about how it filled up b. We scheduled a 4:30 pickup even called to make sure we were in the right spot. We spoke to Sofia, who told us where to go, and then when the shuttle came, the other receptionist drove. He yelled at us, saying we were in the wrong spot, even though we were exactly where we were told (one of the two employees in the hospitality industry at a supposed four-star hotel was yelling at his customers). Then, he not only refused to help us with our skis but was impolite to us in the car ride home and vaped as he was driving 4. The two staff weekday receptionists were useless: Sofia (nice enough but can't organize anything), and this other guy, who was actually rude to us. In fact, when we spoke to him later, he again refused to apologize and instead justified his anger--the rudest hotel employee we've ever encountered 5. We made a dinner reservation with Sofia on the phone for Friday at 7:30 but she messed it up and wrote it down for Thursday. Instead, we were blamed for giving them the wrong date even though we are positive we told them Friday 6. A few months before our stay, we emailed about a transfer to the hotel. Sofia answered the email, we gave them the address, and she said it would be $130. The night before, she emailed to say WE gave them the wrong address so it was $200, even though she confirmed it was correct originally A hotel should not be making this many mistakes and then blaming their customers for it, especially one that advertises itself as four stars.

Five-stars for dinner and breakfast service.

The bathroom was traditional formal old style with the shower in the bath, i.e. without a modern shower. The boot and ski room was in a separate building a long way from the room. Not many heated boot racks.

Friendly helpful staff Reasonable bar Good breakfast Good if pricey restaurant

Shower Information on weather and slopes

Location and breakfast was great

Nil

The hotel is very nice the restaurant is amazing ,the staff very polite and helpful!

Transfer to the lift

It was brilliant. one of the best hotels we have stayed in. Amazing location and views.Very comfortable bed and linen.

All perfect. Thank you

Breakfast is really good, they offer dinner but we didn't eat there. The room was great, big size, comfortable, cozy and with an amazing view. They aIso offer a free van to go and pick the guests up at the ski lifts and central city. I wanna thank the staffs for being so kind and helpful and giving us an upgraded room with such a beautiful view.

The room was amazing, bathroom was good too but the shower could be better. Nothing else.

The hotel ,the staff ,the food and breakfast was excellent

It was a 20 minute walk from the center

Exellent breakfast

Very friendly staff

slow staff at breakfast, weak WiFi, bathroom with defects (faucet in the bathroom broken),