They wanted an outrageous amount to upgrade to a better room even though they weren't busy they would not accommodate me and the jacuzzi was lukewarm not hot. Very disappointing

Hotel staff were very attentive

Aurora restaurant manager was not friendly or attentive

pool was right. The restaurant, good.

the internet, and the breakfasf could have been included.

Everything was fantastic. I went there with my family, and my mum wears a wheelchair; she never goes out on a trip because she usually struggles too much. Most of her experiences were traumatic, but this hotel and its staff were so friendly and helpful that it was a pleasant experience for the whole family. I can’t thank enough all of the staff and especially Jorge, who went above and beyond to make of our experience a perfect one.

The receptionist, Karina, wasn’t as helpful as everyone else. She didn’t seem happy and looked upset about having to help. I think she needs a refresher on customer service. I also would like to point out that I asked for a Frappuccino in the Restaurant, and it was horrendous.

The location and the staff was friendly.

The Air Conditioning did not work on my first day but it was addressed immediately. At times it would make noises. My key deactivated three times that was very inconvenient.

the room eas not in good conditions, needs painting it looks old and not for a hotel . It had bad smell also .