Reservation made for the night of 17 March 2023. We called at 6pm to announce our late arrival at 11:30pm. The lady on the phone told us that she would leave the room key at the reception with instructions for check-in. When we arrived, we realised that the door code had not been given to us and that the door was locked. 1 hour waiting for someone to open the door before resigning ourselves to looking for a hotel in Grenoble. In other words, how to waste your weekend... Moreover, we called back the next day to ask for explanations. The person on the phone said that she had no information about this inconvenience, that she would check before calling us back. We are still waiting for this phone call, which I think will not change anything about what we think of this place: a blatant lack of consideration towards the customers. We called booking several times to find a solution. The lady on the phone was not helpful at all. She gave us a cliché speech and told us that she tried to reach the property by phone and even email and that she would call us 15 minutes later because it is the "classic procedure of booking". She surely did not call us back. We called another time. We are not sure if it was the same person but she finally told us that she tried to book another stay for us but there is not any avaibility in the city. Then she just hung up on us. The first hotel that we found on booking was available...

The hostal is located in the middle of the mountain and well renovated

the bed was unconfortable, the walls were so thin we could listen EVERYTHING from the neighbour. The spa (which was the hallmark of the place) wasn’t working casually for the next two weeks and we were not prevented. the personnel provided very little information. the breakfast was overpriced. the wifi was working intermitently.

A very comfortable, recently refurbished hotel with a great restaurant, situated next to a forest on a mountain pass. Great for winter retreats.

Lovely hotel in the forest. Very easy to find with ample parking. The rooms are very clean, spacious, quiet, and well appointed. The staff are excellent and very friendly. Loren speaks very good English and looked after us very well in the restaurant.

Nothing

Bed, restaurant, sauna, forest

No jacuzzi, reception not always present

beautifully converted hotel extremely comfortable excellent dinner and charming staff!

unfortunately the snow wasn’t good enough for us to snowshoe from the door - although we found somewhere nearby after advice from the staff!

Extremely friendly and good service

Some of the dinner options are a not as tasty, but overall they are nice

Very friendly staff. Beautiful clean accommodation. Loved the spa. Delicious steak.

i was looking for a quiet country hotel to overnight in on my drive from Frankfurt to Nice, and came across this jewel located a short distance from Grenoble. It is a bit off the beaten path, but the drive there, both coming and going, was stunning. The hotel is modern, clean, and very comfortable. But most surprising was the great dinner I had that evening. I usually expect great food in France, but the hotel restaurant was outstanding. Add to all this the very friendly and welcoming staff. I loved it.

Can't think of anything.

Great stay: friendly and enthousiastic team, great chef (we had 4 amazing dinners!!), loads of towels in bathroom, nice wine selection, daily (free) private spa time, view of the pinetrees and starting point for a lot of hikes.

The rooms are not cleaned during your stay. This is not a problem at all, but we didn’t know. This could be communicated better and a larger trashcan in the room is handy when people stay for several nights 😊

Fantastic staff, young team with lovely ladies working at the front desk and restaurant, and a creative restaurant team with mouth-watering dessert 🍰😍🍴