Nada

Tamaño de la cama, ubicación, pésima atención, estuve casi media hora en medio del frío y no abrían, sistema de calefacción deficiente

日本語ができる女将さん 熱心に面倒見てくれた

施設。ドア鍵穴カバーなし。シャワーヘッドから水漏れ

La tranquillité et la gentillesse du personnel

Les problèmes de paiement par Carte bancaire pour les étrangers

Hiroshi is super welcoming and did accommodate our needs. Great breakfast, very quiet and comfy hotel. Beautiful wooden floor in the room. Bathroom with bathtub.

Superb stay for such an affordable price! Bed and pillows were super comfy, and the room was cozy and warm. The shower was also excellent. It was great to come back to the room after a full day of walking. The inn location was also superb: midway between Laguna Nimez and El Calafate's main avenue, where all the shops are located. The inn owner was very organized, and kept track of our plans so we could get our breakfast on time before the excursions. She also provided local tips of where to eat and which agencies to hire for the tours, and they suggestions were always on point.

We felt there was a lot of street light coming into the room at night. Blackout curtains might help mitigate the issue.

super kind owner

Cleanliness: Average. The floors and bathroom were okay, not very clean but not very dirty. Dust in certain areas, and bathroom could use some TLC. The shower knob was broken, the sink was loose, wasn’t the cleanest of rooms we stayed in. Customer Service: Below Average. Please read experiences above. Although we had an epic trip to Patagonia, this was definitely not a highlight of our trip. Exhausting and frustrating customer service. Food: Above Average. The food was basic. It got the job done but we decided to get breakfast on our own on the second morning just so changed things up and minimizing our interactions. Value: Average. See last point in review regarding payment in cash or paypal only. The room got the job done but we would not stay at the same hotel again and would not recommend this hotel, especially if there are other available options.. It was unpleasant and we like positive interactions instead of feeling like a bother.

I struggled whether or not to write this review. But in all fairness, during our one-month trip, we reviewed all the other hotels so it’s only fair that we review this one objectively as well. From the moment we arrived and checked-in, it didn’t feel warm or friendly. We felt that this was strictly a business and there was a definite lack of customer service. The gal in the front did not engage in conversation, did not help with the check-in process (did not assist with our luggage, did not show us how the key locks works, did not show us how the heater works, did not show us how the safe works, or give us a thorough orientation). She was strict and required us to leave the key at the front desk when we left, which seems to be the standard. But when we forgot, she talked down to us and appeared unhappy. We asked her questions about breakfast and she said don’t come early because it will not be ready. When we asked her questions, it seemed that it was an inconvenience and all she wanted to do was get back to her bookkeeping or working on her computer. When we asked her about a sink plug, she said she did not have one and she will check with the cleaning lady the next day. Of course, a plug never showed up. But she did proceed to state that we should be careful so we don’t let water run on the ground and ruin the wooden floors. With all of these experiences, it just didn’t feel warm and inviting and we actually dreaded seeing her when we passed by. The room was not well maintained with cheap consumables. As mentioned before, it seemed like strictly a business to make as much money as possible. One last point, I’m not sure if this is standard practice but she told us she would only accept cash or paypal. So if you intend on staying here, bring enough cash to pay for the room. I’m not sure if she was avoiding a surcharge, or trying to not report the earnings, but we ended up going into town and getting Argentine pesos and paying her in cash.

Wonderfully attentive and helpful owner addressed all our needs (in 3 languages!) We appreciated the comfortable lounge area and walking distance to nice restaurants and a large bird refuge. We went there twice and would recommend this to anyone!