Clean and spacious

Non existing reception staff, completely absent during night hours ( which is a 4*) requirement.

staffs kindness and willingness to drive us to the train station.

Breakfast and dinner were very good; the room was large but somewhat tired.

The reception staff was missing much of the time. We had to leave without a formal checkout. We had to search the hotel for her checking in,

Receptionist was absolutely amazing. She spoke very gently and she did all she could to make us feel welcome. The rooms were lovely, clean with pleasant smell. The swimming pool was an additional point to the amazing service this hotel offered. HIGHLY RECOMMENDED!!!!

Our room was super nice, big and spacious with comfortable beds. The most amazing part was there delicious spread for breakfast -we would come back just for that!😀

Decoration on the corridors were very good as well as decoration in the room and in the bathroom.

Jakuzzi in the bathroom did not work.

Trevi is a nice town and this hotel could have been excellent when lifted to its full potential. And when you get what you actually booked.

We did not get the room (junior suite) we booked. It did not had the properties in space and furniture that were advertised. It did not have the frescos as advertised. It was a very disappointing room. We did not get a room in the main building, but in a, less nice, secondary building. According to the hotel’s manager, when you book using booking.com you will never get a room in the main building, no matter which room you booked. For compensation we were offered a second room, which we accepted as it was high season and everting else in te region was already fully booked. Breakfast was limited but ok. Unfortunately no staff around, so difficult to get espresso or any other coffee. In the building the airconditioning did not function properly. After reporting this the next morning, the staff could only ‘reset’ the old rusty machine in the basement and then it would work again for a couple of hours. As a result, temperatures where close to 30 degrees in the rooms. One day on return we noticed a severe leakage in the bathroom. This could not be fixed immediately and we were transferred to another room. The hotel has tiny (bathtub size) swimming pool, nice enough for a refreshing dip (swimming is not possible). But it didn’t look very clean (lots of leaves in the water). It could use some maintenance as well. In the hallways there was a shattered window. It did not get fixed, pieces of broken glass were still in the window and on the windowsill.

Great historic building, nice location in the old downtown (we had imagined that a town with no cars would offer a great sleep...), good breakfast.

We got a little disappointed by this hotel, not that it's bad, just not up to the expectations of a 4 stars hotel. It might be linked to a celebration happening during our stay (or not, it might have just been a regular evening...), but the check-in was basically expedited in a few seconds (sort of "here are your keys, it's upstairs, you'll manage..."), the place is very noisy from the restaurant downstairs, from the music playing until midnight, and from guests and staff enjoying the prolongation in the streets or on the terrace afterwards...all with pretty much the sonic insulation the age of the building. Using my noise canceling headphones until bedtime and later some wax earplugs isn't really what I expect from a supposedly higher end hotel.