The ability to fold up the extra bunk bed, the kitchenette was great, the spaciousness was amazing. The shower was amazing!! Lots of outlets for everything we had to plug in.

The price was difficult but likely market rate. The carpet was a bit worn.

Ability to book a taxi, proximity to airport, room - size and decor.

Didn't like the automated check-in. Found the chap on reception hard to understand - English wasn't his first language - not helped due to me being extremely tired, so my brain wasn't working too well!

We were upgraded into a really nice room, the place was very clean and very good facilities

Nothing really negative to say, all was very good

Very comfortable and had good facilities (pool,gym) that unfortunately we didn’t have time to use. Convenient location for early morning flight.

Couldn’t make the self check-in counter work but there were staff to help check in so wasn’t a problem

Cercanía

Muy básico todo y nada de restauración cercana. Solo un McD

The room was very good.

The service both at the bar and with food, at the Icon Grill was very poor, with food not delivered and having to be asked for twice. The lead barman asked, "Next?" That's a big no-no - any decent bar staff know who is next and turn to that person irrespective of where they are on the bar. It was frustrating that the front desk could not give m a number to call of a black cab, instead pointing me to the Uber order point, which is twice as expensive for a personal 2-person ride to the airport.

Excellent superior in presentation and selection . Staff were very attentive.

Tried to phone guest services and front desk three times with no answer eventually made my way down to the front desk for service. First employee was not that friendly, went away for a few minutes and then spoke with an employee named Shawn he was awesome made up for the first employee who had no idea what customer service was all about!!!!

Location Restaurant Facilities

The male staff member when we arrived was condescending and difficult. We arrived early and used the wrong word for the Raddison suit booking he also asked to see our pre paid booking on booking.com? When I enquired if we could sit in the lounge, his response was not until we have checked in. We had communication with Raddison and had agreed if possible we would pay the extra to check in early.I fully understand early check ins are on availability. We sat in the foyer for 5 hours patiently waiting. When we approached the counter at 3.00pm the lady was lovely and genuinely surprised we had been sitting in the foyer that long.She asked if we had let anyone know. The male staff member was still there, he completely ignored us. Yes she could see our pre paid suit booking without us having to show it. The lounge area for pre dinner drinks wasn’t set up until 6.30 not 6.00 and our dinner booking was 6.30 so we also couldn’t utilise this.

Great value for money and excellent location for Heathrow. Bus service to and from the airport was very good. Loved the restaurant and bar areas. Bedrooms very spacious with great bathroom. Very clean and well maintained.

Nothing.

Very nice room.

Limited food. I asked for late checkout when booking as per the write up and eventually they didn’t provide it - disappointing. Not enough staff on checkin.

Clean and staff

Lovely

Beds and bedding were great. The bathroom was really nice. The style of the room was good, and it felt spacious. Nice and quiet. Location close to Heathrow was fantastic. Staff were attentive. Would definitely stay here again.

TV options were just OK. Mini bar food options would have been appreciated. I don't think I saw any staff smile, so it felt a little unfriendly, but their service was very good.

Location, ease of check in and easy to get to/from airport

Breakfast was a cattle market, there is no gluten free options, foods overpriced and average

The room was dirty (floors in the room were sticky, desk was sticky), the public areas were dirty, dishes in the hall, sheets on the floor. Carts from staff in the way instead of being up against the wall.

Very close to Heathrow airport

We had many problems - Clogged drain in shower, problems with tv, light flickering in hallway, room too warm with no results when lowering temp on A/C and old rotary phone with no instructions on getting in touch with front desk.

Mjög fínt og hreinlegt hótel, falleg herbergi

Ekkert

We spent two weeks in England with our final night at Rad Red so we could get to Heathrow for an early morning flight. It's a great place to stay and the highlight was the included breakfast It was without a doubt the best breakfast in our entire two week trip.

Evening meal was a bit expensive.

Clean, spacious, modern

Nothing

Extremely comfortable room and bed. Staff very friendly and helpful. Restaurant very good food. Would definitely choose again

Nothing

Well we paid for Airport View Premium Family room but got given room on 3rd floor with trees obscuring the view the reception Piropa helped us massive moved us to 5th floor with much better view! So the staff and their friendliess and cooperation

2nd morning cleaning staff tried to enter the room at 9am! Family all were still in bed she did apologise

Excellent decor

Hotel decor and bar food, bar staff helpful

Disabled parking . We arrived to a fully packed carpark . No disabled parking bays available as there was an event on and all these were taken by non blue badge holders might I add. We finally found a bay at the very back of the hotel but this was next to a steep slope. Honestly if you opened the door you would fall down it. My son has cerebral palsy and is Autistic. We could not leave him alone in a strange environment in reception so we grabbed the space and walked in the rain a good 10 mins to reception with our luggage and bags . I was not happy and asked why the disabled bays were so bad . I was told they had twelve at the front . Yes but none were actually being used by disabled people. I told your reception that they need to address the arrival of disabled people. What if you were a disabled wheelchair user/driver. The event being held meant they were too busy to attend to parking. The event vans had parked along and on the paths . Honestly this completely ruined my impression of this hotel and what should have been a treat turned into a really stressful arrival . They gave us our parking for free but they really need to rethink about disabled friendliness. Disappointed .

Location

Staff were unfriendly

Very convenient to Heathrow. Very efficient and friendly staff. Comfortable hotel to stay in with a great atmosphere.

The excellent service

Super friendly staff

Nice modern hotel very conveniently located to Heathrow airport.

The rooms were a bit cold, not a big fan of non-carpeted floors in a hotel room.

Convenience

Nothing of note

Located so close to T3 Heathrow

Couldn’t get through to reception on phone to find out about transfer times (hotel + 3rd party website unclear). Empty box with no shower cap. Heating would not stay on - kept auto-reducing temperature and increasing fan speed to cool (it was -4 degrees and we were freezing all night).

Beautiful and well maintained

All staff were amazing and so helpful except one lady at the front desk who seemed to be inconvenienced when I asked about the shuttle bus to the airport :(

3 rooms bfore I actually got access to one. Food freezing. Room freezing

Convenient to Terminal 3

Room very cold. Uber charges extortionate.

Facilities, rooms and location

Poor management I got charged twice from my bill from using restaurant, bar and parking facilities, management could not make the refund and asked me to contact by email finance team, they said to contact me within an hour which they didn’t and I still do not have my money back, very disappointed