Very clean Nothing left unthought of

Outside needs some safety updates

No issues. Great time.

Air conditioner does not work well.

The upstairs bathtub.

Nobody told us that we would have to climb 7sets of stairs, which were outside in 20-30°weather, covered in ice. Complete nightmare geting up and down to the overcrowded"parking lot", just to have to carry our bags and children through hell. My daughter slipped and fell down 5 concreate steps and got hurt. As of now, nobody on this property will do anything about the ice. We have to checkout in 3 hours and im horrified of packing our stuff out. Did i mention that upon arrival, no staff could tell me where abouts our apartment was on tbe property?! 1hour on foot, on the phone with the managers and no help. The signage is not anywhere and you have to figure it out yourself. No site map or help once I found the correct room, the staff took 20 minutes trying to figure out how to unlock my door. They were nice but had not the slightest idea as to what kind of lock was on my door and i had to send a screenshot of it to them in order to get the directions to make the lock code work! I just dont know how anybody else would enjoy thier stay here. Im excausted just thinking about walking down the stairs today. Im a physically fit 37 yr old mother of three, I have Multiple Sclerosis and i would never have expected having to deplete all my energy in this way on an expensive vacation that was supposed to be luxurious and relaxing. Unreal experience, and we shall see if the wonderful woman i spoke through customer service can make this better somehow. Remember to always be kind to the folks on the phone please if u have complaints, we are all human and deserve respect and they were kind as can be, just didnt have the tools to help.