The property is a bit old and can use some renovation, but it is very reasonably priced. The town of Naperville is pleasant and has a lot to offer.

Very clean, very well managed. Staff was very friendly and helpful. 2 bad areas in my opinion. The breakfast was 30 dollars for 2 people. It was your regular terrible hotel buffet breakfast with soggy eggs and kind of terrible food. We only tried it one morning then realized we could get a much cheaper and breakfast literally anywhere else. The other bad area was the pool was freezing cold in the middle of summer. It says the pool is heated but it was almost unbearable to get in to. These are minor things but other than these, the hotel itself was a great time. I appreciate the service and the friendly staff.

I went to the bar and asked the bartender to borrow a pint glass for a few days, as I was there for 12 days, he told me no. That started it off negative for me. AC had to be looked at 3 times and waited a couple days at first ti have it looked at. Still bangs Very loudly and ruined my sleep, never got fixed properly. They put me in a room directly under the Sheraton club on the 7th floor, so hours on hours I heard the chairs on the marble skidding till the late night hours... The sign next to the bed said they change sheets after 3 nights, on day 4, I asked for them to be changed, they didnt get changed. Day 5 I asked again, no luck that day either, day 6 I asked again, nothing. I called down to the desk upset that night and housekeeping came right up, which was appreciated. I was very happy with coffee in the lobby everyday, but was surspised that when i went down on Saturday, the agent told me they don't serve it on weekends but happily pointed me to an overpriced vending machine... I really think it is awful to not have coffee on the weekends and only weekdays. I also feel that with a tip, breakfast being Over $20 was a bit much. Next time i will find a place with breakfast included. The pool area was not clean, I brought my suit but the water was cold and dirty, so I didn't indulge. The property just seemed old and has some maintenance issues. I am not sure i would chose this hotel again, I was pretty disappointed.

Good

It was in a quiet residential area. Plenty of parking. Onsite restaurant was handy so was the coffee and snack bar.

Hotel was perfect for our night after an event at the Dupage County fairground.

Staff was friendly and helpful. Room was nice and quiet. They were originally going to place me in the second floor but I asked if they could put me in a room as high as possible. Didn’t want the noise of the cicadas to bother me and they put me on the top floor which I appreciated. Wish the room had a mini fridge but I guess you have to ask for that ahead of time. The TV was a bit tricky to navigate. But slept well and room was quiet.

Like so hotels Post covid, facility is understaffed especially the restaurant/bar

The best

I was mandated to work ot, even after talking with a service rep Amy at 7a that morning to inform them, i was on my way. When i got there i was informed my reservation was canceled. I made reservation at another hotel.

Clean hotel in a good location. The bed was very comfortable. The bathroom was updated and clean. I would stay again.

The landscape by the main entry was beautiful

slept well.

Good staff, rooms are well maintained. Would be nice if they had in room fridge

Inconsiderate of the customer situations

The room was advertised as having a deep soaking tub, but was a standard bath/shower combination, the wood structure above the curtains was cracked and damaged, one of the tables had an iron impression in it, the bathroom tiles had cracks and holes in the grout, the ceiling had a patch that looked like it was gonna fall out, the building needs some simple maintenance and upkeep in the room we stayed in, but the staff was friendly and helpful, it wasn’t a terrible stay but we most likely will not return due to everything.

Very nice hotel! The room was big and comfy! Close to where we wanted to go and nice and quiet.

The hotel was nice and clean but the thermostat in the room was not working properly. The temperature in the room kept going back and forth on being hot or cold

Waited 20 minutes to check in. Building needs exterior and interior maintenance. Bathroom toilet was not flushed, garbage can was on back of the toilet with no bag, tissue box was empty, toilet paper roll was almost empty, dried drip marks around cabinet wall. No microwave or fridge in room. Note says you can request one, based on availability (?). We purchased breakfast for two through Expedia, but then the hotel only gave us one voucher. Looked for a water fountain since the water receptacle at the front desk was empty except for lemons and ice. Found water fountain, but it made such a terrible squealing noise I gave up right away. The woman organizing the breakfast was doing a great job, so she was the final positive note to our stay.

Carpets are dingy and dirty looking. Rooms are old and need updating. Mattresses are old, worn and sleep terrible.

Needs a rebab and coffee in lobby is $4 accurately $4.28 with tax ! Joke !

Check in was quick. Worker was ok. It was weird that the side parking lot and entrance was actually rt next to the front entrance. 3 people checked in, 2 complimentary bottles of water given. No complimentary coffee or snack. There was starbucks coffee for a fee. In room coffee was disgusting. For this hotel chain i expected a bit more. Room was just that, 2 beds and bathroom. Elevator and room were clean. You can tell this is a little older buidling. The next morning we had housekeeping knocking and attmtping to enter as i quickly said there are people in here. Was a bit early to me...dont they have a list to go by?

Nice staff!

I just was not pleased with the first room (bathroom)but made a switch and enjoyed the stay!

Everything here was excellent! Really enjoyed our stay!

Rooms are dirty

Property was old but maintained in a good condition. There was a “War Games Show” in the lobby of the hotel during the weekend we stayed and that kept the elevators busy with long wait times for guests. Many of the guests complained about having to wait too long for an elevator.

I liked the beds and pillows in the room. Had to ask for shampoo and body wash, the bottles were both empty. Also, did not know you had to request to have the room cleaned, that would have been helpful upon check in.

The staff was very friendly and the restaurant had a great breakfast buffet and the staff at the restaurant were extremely friendly and helpful

Norhing

Pool was unavailable... gym equipment was broken. There was only 1 creamer per cup of coffee in the room. The breakfast buffet was excellent. It needs a couple more Vegetarian/vegan options..

Advertised as a full service hotel which it is not. Cleaning services restricted, dining and bar not operating fully, pool closed gym equipment in disrepair and laundry had no soap. Restrictions purportedly due to CoVID but hand sanitizers were empty and public areas on floors not cleaned. Lobby and buffet area were cleaned. Eating