Desk help was positively excellent!

close to town

Check in quick, staff friendly and helpful. Room quiet and comfortable. Pool area kept clean and inviting. Breakfast was good.

We had a great stay after a long flight and a late night check in. Staff was great and the hotel was nice, clean and comfortable.

The service was good and staff was very friendly. Service May have been too good. Maid came in room while we were out when the do not disturb sign was on the door. Room could have been cleaner. Window drapes had stains and corner of bathroom behind the door on the floor looked like it needed to be cleaned. Breakfast was fair. Could have used a better selection of cereal and muffins or pastries.

We had never stayed in a Fairfield Marriott before but we will definitely stay in another one. The room was a King and it was so spacious and clean. The bed was very comfortable and the bathroom was extremely clean. The breakfast was probably the only thing to complain about. The milk was spoiled even though the date was three days away from expiration and when I let the staff know they didn't remove the other containers.(we opened three and they were all spoiled.) Hot choices were not what one would expect - no scrambled eggs. These were only minor issues that were a bit out of the staffs control so overall we would give our Fairfield Marriott 5 stars.

The front desk person was rude, they had an assistant manager for housekeeping come and he threatened to charge me if the towels were dirty (after I used them)…I’m a Marriott rewards member and asked for a late checkout and they insisted that I pay $25 per hour after 11 am. Never dealt with such nonsense on my many business trips.

Close to freeways

The property is NOT up to Marriott standards. Right in front of my room and actually the entire first floor hallway was filthy. Stained carpet and various filth all over the place. I was shocked, thought I was in a Days Inn or a Super 8 for a second. Opened the room, and it was worse. Bed had stains on it, the carpet was again disgusting. Cheapest quality, nylon carpet. HOW is this place under the Marriott flag?!? I went and told the staff and he was indifferent, saying that I got the last room for the night and he wouldn’t assist with a refund. After flying from Chicago to SLC after a long layover in Charlotte due to Hurricane Debby, I was not about to deal with this further at midnight. I explained to my wife that we had to make do with it with my 5 month old daughter, as well. This was the worst stay I’ve ever had at a Marriott property. I’ve stayed in mom & pops and other ‘lesser’ brands with much grander experiences. Avoid this hotel at all costs. I paid over $150 and could have paid half and stayed at the Microtel or Crystal Inn for a much better experience. I’m so disappointed it’s unreal.

Staff was courteous & facility clean. Average hotel stay

Clean comfortable friendly staff in a convenient location.

Good

The key system not working

This property was easy to find off the freeway. Quiet. Liked having refrigerator and Microwave

It was good, jet lag and they let me checkin an hour early, will definitely come back here

We found a cockroach in our hotel room. The hotel was serving their ice out of a 5 gallon bucket

Front desk was very professional. Breakfast was great Trudeau to the breakfast ladies the facility was clean neat and organized love the Jacuzzi rooms were kept immaculate and Housekeeping service is top-notch.

Located conveniently just off I-15. The staff was friendly & helpful. The property was clean & looked to be newly remodeled.

It was very clean and we felt very safe there as well. The breakfast was amazing as well.

Clean, quiet, and close to my reason for visiting SLC. Nice view of the Wasatch and right next to the Jordan River Trail system, so great for walking, running, and bird-watching.

Very comfortable and clean. Excellent value.

Great stay, property was in excellent condition, bed was comfortable

We had no WiFi and no television for 24 hour. Our window was covered for all our stay so we couldn’t see the outside. And at all time we had the smell of paint that was coming from outside.

Great service and clean facility. Thank you

Services were down, so there was no wifi, no television, and the people at the front desk couldn’t check anyone in, so anytime we left the room they had to unlock it for us.

No parking for disabled people

It was a good fast trip up and out. The beds were awesome!

Front desk smelt like marijuana and gentlemen and front desk was rude at check out when asked about breakfast and checking out early. Gal at night had girlfriend hanging out on couch by front desk. At one point they were both on the couch making out. Getting on the elevator on main floor smelt like dirty diapers. New carpets did look nice.

Not as pictured

Emily was at the front desk when we checked in. There was a large group of rather confused and unprepared travelers ahead of us. Emily navigated the steady stream of obstacles they provided quickly and professionally. Including, if I overheard correctly half of their group booking at the wrong hotel. Emily was courteous and professional with them beyond my personal threshold for incompetence. After handling the group, she checked us in and even fixed an issue for me. Which, again was my fault not the hotels. I typically don't write reviews but I want to recognize Emily for her professionalism and understanding. We travel a lot and life would be much better if every front desk had an Emily.

The power went out during our stay and we had to leave to another hotel, after they charged me 60$ more than the website booking showed. The manager was rude and kept calling my room to ask if I was leaving to another hotel. They offered no money back and did not even refund me the money they told me they had to hold onto to. Would never book with this hotel again, ever!

I found two small cockroaches in my room. The hotel offered and executed a deep clean as a result. I was also charged twice for use of the washing mashine, for which I was promised a refund which I am still waiting for.