Good value for money

When I entered the room I noticed that there was no remote for the TV. I went to reception and he acknowledged that the cleaning staff had also noticed that. A person was sent to the room to see the brand of TV but no action was taken to rectify the situation. When searching the room I found used tissues and a take away lid under the bed. It was clear that the room was cleaned to the edge of the furniture but not under it. The following day, I approached the reception staff again and they presented me with a remote control for a different brand which did not work. I noticed rubbish around the exterior of the property and there was significant wear and tear. On the positive, it was extremely convenient for the wedding I attended, and the facilities (bathroom, bed and kitchenette) were all good.

Our room was comfortable although very dated. We had a lovely view but unfortunately the property outside was run down. I remember Eltham Gateway many years ago in great condition. it would be great to see great again

Great service, so obliging, would absolutely recommend 🙏

The room had a musty smell.

The hotel was quite nice. There was a little hiccup with my original room not being cleaned prior to check in, however, they apologised and attended to it immediately, and also offered an upgrade. The room and bathroom were very clean. The beds and pillows were also clean and comfortable. The 2 queen bed room, was quite large and had a large desk that was great. Heater worked really well. Not too far to go for good dining options either. Would be happy to stay here again.

Disappointed , Booked online , Photos where out of date , Place was tired and in need of updating , mattress was severely stained , Still had stuff from previous guests on the night stand. Adjoining apartments seemed to be a halfway shelter . and communed and drinking in the carpark

Clean and quiet, comfortable bed and amazing shower. Decor is a little dated. Disappointed the restaurant wasn’t/isn’t open. Would of been very convenient.

Served a purpose. Not the smoothest check in as 6.30pm seemed to be out of hours.

very hard when you stay at a place and there is no were to eat and drink. Bar and bistro were closed and had not been open for some time.

Property and room was clean but very outdated and the lighting in the room wasn’t the greatest and not enough power points.

This motel is rundown, dirty and appears to be used for low cost accomodation for long-stay tenants. The pictures are entirely misleading. Our two bedroom apartment was furnished with an odd selection of old beds & furniture. The curtains were filthy. The grounds are unkempt, with weeds and cobwebs everywhere. This is not a place to spend time with family. We received a refund with little protest. The nightly cost was akin to 5 star rates.

Very dated, did regret looking behind the bed for a PowerPoint. Dust, tissues from previous guests. Requested king bed& got 2 doubles. But for $115 a night you get what you pay for.

Nice place to stay

This is the second worst accommodation I have ever booked. We requested a refund and left straight away. I would not recommend it other than to say the staff member we dealt with was polite and understanding. Dreadful.

I arrived at 1pm to find reception locked. Called the number provided and a gentleman came to check me in. Said I was booked into a hillview spa suite but when I saw the amount of stairs that had to be climbed to reach it, asked if there was anything lower down. He didn’t offer any alternative but asked me if I was good with stairs. Now I will be 80 this year and reasonably fit but no way able to carry my suitcase up. However a staff member assisted by delivering my suitcase to the room. Was disappointed when I unlocked the door as the decor was, to say the least, very lack lustre. The red couch and armchair looked like they had been picked up on the side of the road. The chair’s lining underneath was hanging down. In the kitchen there was only one cup and one glass, a few plates and some cutlery but no plug for the sink and no tea towel. The bathroom was reasonable but only one cake of soap. The cupboards and the architraves are in bad need of repair. It takes several minutes for the hot water to come through.. The decking outside is in bad repair. I felt like I was going to fall through it in several places. The back garden is full of weeds. I stayed 3 nights and not once was my bed made. There was evidence that housekeeping has been there as the rubbish bin was emptied and the towels changed but no bath mat left on the first day and only once was milk and coffee topped up. On the day of my departure, there was no one about to help me with my case.

Quiet area, easy parking, friendly staff

I booked this place as it had a restaurant and bar but discovered after checking in they were closed and it appeared they had been closed for a while, so that was disappointing. Bed was comfortable and room was clean but decor very dated. There were no point points next to the bed so charging phones overnight was a nuisance especially as there was no bedside clock and I use my phone as an alarm and to check the time overnight.

Was down in Mel for a party it was close and handy for that

Okay for a short time

Very comfortable stay

Noisy, communication issues! Lack of facilities! Reception not helpful!

Good locations

Hotel definitely does not look anything like advertised. Pretty run down and not maintained well. We were there for a wedding and decided to go up a little early to relax and couldn’t even use the spa in our room due to lack of hot water. When reporting it we were told to “wait a few hours”. Tried again in the morning with same issues. Also there is meant to be a restaurant but it was closed. No room service or mini bar and manuals refer to “dial 9 for reception” and there is no phone in the rooms. Also no one bothers to come and turn down the rooms during your stay. I reported the spa again on check out to which I was told someone would call and organise compensation - but a week later and it never happened. We were also told by another couple staying that they tried to check in at 4pm and their room was “trashed” and not even cleaned yet. Definitely won’t be coming back here again, very disappointing

Stayed for a wedding, so just one night. It was ok but they need to work on their cleaning… ours was barely average and several others were bad. I take my own pillow everywhere and was glad, the one provided smelled

comfortable but appears run down and could do with a good clean

The property itself is amazing it's a shame it's not been run to its full potential it could be suitable for so many businesses types and ideas the property is also home to an endangered species of possum the leader beater possum. I hope that the property finds its way and is a celebration and holiday hub once again!

Arrived at room to find pile of rubbish outside door. Room and yards are tired and in need of maintenance. Chipped furniture no tea towel to dry dishes and 1/2 used detergent. Cobwebs in bathroom chips on taps and sink, water damaged doors. Iron leaks water all over my clothes and floor. No love or care evident .

Totally inadequate provision of consumables. Equipment (washing iron) corroded spilled rust on shirt for wedding. So did replacement. Just being run into the ground. Owners have no clue. Avoid even if you’re a 3/4 star person.

Can do with a bit of renovation but staff were pretty friendly

It was convenient as we had a Wedding down the road, the light in bathroom didn’t work, no fan or window in bathroom so door needed to stay open. There was 3 of us & in the fridge there was a tiny little one portion of milk. Definitely over priced should only cost 120.00 a night not $197.00 we will not come back.

The property is so unique bye to the open space and native Wildlife if U book a hilltop spa suite the possums are out the front at eye level there are chains leading from major trees so they can cross around safely and away from human interaction.