We booked this location saying it included breakfast for 2. When we arrived they said they didn't offer complementary breakfast but that we could pay a the cafe in the lobby. It was $10 for a muffin and tea. I showed them the Hotel.com app showing my booking and that we were supposed to have breakfast included and the front desk person just shrugged their shoulders. When we went to our room it was nice and clean but missing several items. We didn't have soap, towels, hand cream, or sheets/blanket/pillows for the pullout couch. We reserved the room paying for 5 adult guests and we didn't have sheets for the 3rd bed. It is as if the room was cleaned but not restocked after the last visit. We called and they brought the missing items but we didn't notice until we were ready to go to bed that the pillows they brought didn't have pillow cases on them. It was just an odd experience and I can't say that we will go back here. The front desk person we check in with was polite but could have cared less about our stay and just gave blank responses. It was a very disappointing experience with the room that we paid over $300 for with missing items and no breakfast as advertised at Hotel.com.

Nice hotel, but we were disappointed that the restaurant was closed on Monday.

Our stay was absolutely incredible! The room was clean and beautiful! The staff was very friendly and welcoming!

The hotel and room were very nice. A train that was very close by ran a lot of the night.

Great hotel. I was in Muncie a few months ago and stayed at another hotel (Wyndham hotel) - it was awful. This hotel is much nicer, clean, nice staff on check in, bar/breakfast area, we had a great lunch at the attached restaurant. The beds were comfortable, the shower worked great.

It was clean tidy and nice

Great place to stay, bed was a bit firm for my taste but overall experience was great!!!

It's a really nice hotel. The room was big and it was clean. It was quiet. Beds were comfortable. We were pleased with our stay!