We were unable to stay at the hotel because we didn’t have a card for the $75 incidental fee, and they would not accept cash. The girl at the front desk was unprofessional. Never smiled, didn’t try to diffuse the situation, and was argumentative. This is the second time we’ve had issues at this establishment. We will stay elsewhere from now on.

The dirtiest Hampton I have ever stayed in. The pool was cloudy and the room the floor was wet and the room was dirty we switched rooms won’t stay at that Hampton again

Love the on site Mexican restaurant…definitely a pleasant added bonus!!

Great hotel. Great service. We will be back

The water took about 10 minutes to get warm and even when it got warm, it still was luke warm so took cold showers. We had to ask for more toilet paper and towels because our room didn’t have any when we checked in.

I have stayed in this hotel multiple times over the years. The front desk staff have always been friendly and helpful, and they were again on this stay, BUT there were 2 issues that I encountered. There was a large group (a club of some kind) staying at the hotel who were allowed to prop an exterior door open late in the evening for easy access in and out of the building. They were congregating in the parking lot. When I raised this as an issue with the front desk staff, they already knew about it and explained that the door was propped open so the group could get in and out. I was uncomfortable with that from a security perspective. The 2nd issue is that the workout room was at 72 F before I started my workout, and at 75 F when I finished. A workout room should be cool and crisp, not warm and stuffy.

Hotel was updated and clean. Very nice stay.

Clean

Check in wait...

Staff is super friendly and helpful! Highly recommend and will definitely stay again!

I spent 4 nights here and it was very nice. The room and hotel were very clean. And the staff were very friendly. The breakfast in the morning was better than I expected. I definitely recommend this Hampton Inn.

Pleasant stay at Hampton Inn!

Very nice room and the staff was friendly

I appreciate that they accomodated me when I showed up a day early!!

Great place to stay.

This hotel was excellent in every way, with a tiny exception being breakfast. We came down at about 7:15 and the eggs (which we needed because I can't do grains)had just enough for two small servings and one sausage patty. There was no attendant to be found, so, before going back up to our room, we notified the front desk that the hot foods were nearly gone, and they went to check on it right away. I cannot eat biscuits and gravy or waffles, so getting a decent start to my day, with some protein is essential. When breakfast is 6 a.m. to 10, I think there should be someone still handling breakfast duties at 7:15.

Very nice staff, welcomed us when we walked in. Super nice large King room. Fridge was very cold, air conditioning worked well , clean.

Staff was friendly and always happy to help. Will definitely stay there again.

Excellent stay!

This was a ladies’ golf trip. The Hampton was midway between the two courses we played. It was clean, comfortable, and the people were friendly. They allowed us to use the breakfast room to play cards and games in during the evening. Breakfast was also great. Recommend it!

The ro

Property was clean and the staff was very helpful. We needed another night and the team went out of their way to help make arrangements. Great customer service by the team.

Great staff, typical breakfast. Room had slight scent of dog, but it is a pet-friendly hotel. Perfect location for a quick visit to a sick friend. Price was high for a Hampton, but there aren't many choices in the area. Good choice if you need to be in Alton/Godfrey.

I really enjoyed my stay there. The bed was comfy and clean but the pillows were tiny, not full sized pillows on our king size bed. The four little pillows could be fine for a queen but not enough for two people with a king. this can be resolved by adding two more or just bigger pillows for the king beds. There is an oddly large amount of space under the door(all of them). Some one had the wrong room number and not only tried to get in, looked under the door and could see me very well as i was in the middle of getting dressed. It is at least 2 inches. This also allows for sounds to come in from the loud hallway where the doors close very loudly. Providing some sort of door draft pad that could fit against door, could remedy this well enough. I didn't see any evidence of being eco friendly except for the wall mounted soap/ shampoo products. But i was afraid to use them as someone could easily open them and put glue in or something. I wish there were more useable outdoor space. Like picnic tables in the grassy areas. Also, it would be nice if there were some trees planted. it was nicely maintained but barren aside from grass. I would be happy to pay more for a place with these things. Love the studio rooms. Great value for the price.

Paid extra for this hotel for the pool. It was closed For 3 days. Poor room service.

This was a good stay , everything was clean and enjoyable. They could mop up after thepoolpatrons in the halls and elevators

Odor in roon

A nice simple property with friendly staff and affordable prices.

Perfect location Breakfast was nice Room was clean

The room was clean. Polite and professional staff. Best hotel in Alton IL I’ve stayed in. 🙂🙂🙂

We ended up with a huge room - don't know how! It was nice, and everything seemed fresh and new. (Except the luggage carts - both were very wobbly, and one had one brace completely loose/unattached.) The bed/pillows were comfortable and we had a very quiet night's sleep. Breakfast was good - typical nice-hotel fare. As hot tea-drinkers, we appreciated the quality and variety of tea bags. All the employees were friendly and helpful.

Warm pool, nice suite, decent breakfast.