Great hotel, brilliant staff. Very comfortable

Good location for the overflow county court. Hotel is a bit tired and smelt of potatoes in the corridors but the room was ok and very quiet.

Nice location but confusing information about parking charges. The best thing was the well-equipped swimming pool, steam room and sauna. We went all the way just for these.

Short stay to visit family. Very friendly staff on efficient check in. Room was okay but people in neighbouring room quite noisy likewise people returning to their rooms late at night.

amazing for families with the kids, swimming pool for kids to play and sauna, steam room for grown ups to enjoy. As always clean and tidy room.

Quiet despite being next to a busy road. Could be hot in summer as no air conditioning. Beds and pillows clean and comfortable. Bathrooms need updating and are very worn out. Breakfast good selection of gluten free. Spa nice addition but needs better cleaning. Pool water cold.

Family visit for one night Check in easy Comfortable bed Nice spacious room Breakfast set out well but the “hot” food was merely warm I’m afraid. We ate within 30 mins of breakfast serving finish so possibly food had been out for a while

Weekend family trip, lovely place to stay, lots to do around Maidstone, lovely breakfast but the bar is very expensive £33 for an orange juice, pint of beer and 2 gin & tonics! Ate in a local Weatherspoons 5 minutes away excellent value, great weekend!

Children enjoyed the swimming in the pool which is not to deep so is perfect for kids. Sauna and steam room for grown ups is in good condition. Thanks

Tired building - comfy beds but bathroom floors and carpets are clearly ageing and dirty and paintwork is peeling. Room had a weird smell like a perfume had been used to cover the fact that it is old tired and musty. Windows are single pane and covered in condensation and are dirty. Corridors are so loud as every door slams shut even if you want to try and close it quietly. Pool facilities are not very well signposted and guest children cannot use pool after 7.30pm. This hotel is riding on its location rather than its own quality. Admittedly it wasn't that expensive but it wasn't good value for money. I will undoubtedly have to use it again for business purposes as there are so few hotels to serve the Maidstone area but its time for a full revamp it really is.

It was a lovely hotel, staff very helpful and friendly, will be staying again

Reception and bar areas were nice enough, room was a bit tired and dated.

Huge hotel in need of updating furniture & decor, sockets near beds, complimentary water, snacks, Noisy guests, and arguments between couples after 2am no intervention from staff! Bed comfortable!

Bed wasn’t very comfortable and doors banging lots during the night but not the hotels fault regarding the noise

I am writing to express my deep disappointment regarding the state of the room my family and I stayed in during our recent visit. Unfortunately, the cleanliness was far below what we expected and well beneath any acceptable standard. Upon entering the room, we were immediately struck by the dust covering the furniture and surfaces. The air quality in the room was so poor that it made it difficult for my family, including my two six-year-old children, to sleep properly. This alone is unacceptable, but the worst part was discovered in the bathroom. The shower curtain was in a horrendous state, completely covered in what appeared to be blood. The entire curtain was stained and filthy, making it impossible for us to even consider using the shower. This sight was extremely disturbing and shocking for us, especially considering we had young children in the room. The experience was so distressing that we will never be staying at Orida Hotel again. I feel it is important to bring this matter to your attention to ensure that no other guests have to go through what we did. I hope you take immediate action to rectify these issues for future guests. However, for us, this was truly a disgusting and unforgettable experience for all the wrong reasons.

I would like to say a special thank you to a lady called Katherine. I booked the wrong dates for my business stay i contacted the hotel direct and she changed the dates free of charge. Unlike Hotels.com who were going charge me an extra £50 per room. Which still leaves a bad taste in my mouth.

It’s looking a little tired and could do with a refresh

Great stay, we enjoyed our break there.

What a dump. Staff are nice enough but the place is tired, grubby and the photos taken to advertise it are a proper catfish job. Had a prostitute working her business in the room next door and a sizeable dog turd outside the bedroom window. Won’t be back

We were celebrating our 2 daughters birthdays (4 and 6). The hotel and pool were lovely and the girls really enjoyed the birthday decorations made up in the room. Thank you so much!

Wonderful hotel, excellent facilities and amazing breakfast selection

Lovely hotel and facilities, Had a meal in the restaurant for 3 adults and 1 child which came to £98 we had no starters and only 1 dessert and one drink each, my son paid and £10.90 service charge was added without asking, The glass of wine was over £8! Bit pricey for Maidstone and overall.

Nice hotel - good location - the hotel was busy and we weren't able to book a table for dinner due to an event although there was many restaurants local. The swimming pool team were accommodating towards our needs. We booked breakfast and the restaurant was very busy again - had to clear a table for our party which was frustrating and there was a wait as the buffet was empty. Had to pay £5 per car which was advertised so frustrating

In the swimming pool the paint is coming off on the ceiling and it is not clean. And it's just old and could use a restyling. Bathroom was also not clean in our room. Furthermore, it is strange that you also have to pay 5 pounds per day for parking. The price of a room is said to include everything, but that is not correct. price-quality is hard to find

We stopped overnight on our way to Le Shuttle. Huge room and bathroom. Very clean. Comfortable bed . Didn’t eat here since cannot comment. Didn’t have breakfast which we considered too expensive and instead went to M&S next door . Parking costs an extra £5 which I always find very annoying if I am booking a hotel. Receptionist in the evening was not very friendly which is why 4 stars but morning receptionist was very cheerful .

It was a lovely hotel. The staff were really helpful and friendly. The down side it was a bit tired, I was in room 226 and the plug was rusted, bath stained but clean if that makes sense. The tables at dinner time were still full of glasses and plates from previous diners but that’s it, not a massive massive deal but more of a get that right and 5 star all the way. Would definitely stay again though. I didn’t use any of the facilities

Good breakfast, good sized rooms, facilities like swimming pool and gym to keep kids and adults busy. Commutable time of 1 hour to Whitstable, 20 minutes to Leeds Castle. Lots of parking available around the hotel.

Was a lovely stay pitty the jacuzzi was out of order but me did use the swimming pool and steam room our room was lovely and big and the bed was very comfortable bathroom was nice but stain in the toilet and toilet roll was very basic overall was a nice stay

Rather dated but comfortable hotel. Good beds would benefit from bathroom upgrades. Bar was quite dirty and furniture very worn. Would be good to invest. Pleasant staff.

Good location. Rooms are clean and good size. Enjoyed breakfast

Lovely hotel and lovely staff only disappointment was few things missing at breakfast as run out on one day of stay and lack of air conditioning in hotel .

Lovely hotel. Room was large and had everything needed. Very comfortable bed and excellent breakfast.