I loved the quiet room at the end of the building which was kindly given to us at Checkin. Very kind. The room would be fabulous if it didn’t have a heating unit next to the bed that turned on and off all night. The homemade cookies were fabulous and so was the morning breakfast! We would choose this place again!

Staff was very friendly. Easy check-in. Room looked and smelled clean,( no musty smells) Good condition in the room. Thermostat worked great. Instant hot water at the sink and shower.

Our room was clean and well prepared. The pool area was as well. Staff kept up on towels around the pool. Restaurant right in the hotel was a great experience. Well beyond our expectations. We will return.

Staff checked us in quickly. Also, followed up with us later that night & the following day. Shuttle was great- reserve to go within a 2 mile radius of hotel. Restaurant in hotel was fast service and good food. Beds in room were comfy and bedding/pillows were clean with fresh scent. Overall, very happy with stay!

We drove to Grand Rapids to see a show at thw DeVos Performance Hall. The location was right off the expreessway so there was no crazy downtown navigation needed and its a short walk to the Performance Hall. Parking was also easy, no driving around looking for parking, they have a lot in the feo t and back for easy access. Check in was smooth and quick with friendly staff. They have a shuttle service that will take you around town or to your destination, which we kindly accepted because it was so cold out. The driver was personable, friendly, and knowledgeable. She dropped us off at the front door and after the show we called them and they picked us up. The room was clean, the beds and pillows were very comfortable and we slept really well. The only part that wasnt great was the restaurant inside the hotel. The food was "okay". They seem to be known for their burgers, which I didnt eat but the food we did order was not fully cooked and seemed subpar. The staff however was great and did a good job. We ate dinner and breakfast there hoping it would be worth staying on site but it wasnt. Overall, I would definitely stay there again.

I had a really nice stay at the Holiday Inn. The hotel was very clean and the room was comfortable. It was convenient to several shops and restaurants downtown, and there was a free shuttle to the Christmas market. There is also free on site parking, which I appreciated. Breakfast was very good! I would stay here again if I’m back in GR.

Registration staff were amazing! Hotel is clean and updated and the location is great! Not super impressed with the burger place there. Bar staff was not friendly. They didn't even acknowledge us when we sat down. We asked to sit elsewhere. Food was mediocre at best. Order got screwed up but the did remedy that. Overall, hotel was great! Restaurant, not so much.

Staff were really friendly. Scored condition a little low because our room could be cleaner. Besides that we are happy with our stay. 10/10 would recommend.