I came for a 48 hour business trip and basic ammenities were not available such as an iron. I understand all rooms in Europe often don’t have irons, but when I called to inquire front desk said they would send one and simply never did. The room was very hot and could not shut off heater and there were lights in the room that weren’t working and stayed on all night.

it was in a great location

Very helpful and friendly staff. The breakfast should be included at this price. The room had some minor issues but they were addressed quickly. The air conditioning was not working very well. A bit too warm in the room.

I stayed here last year when it was owned by NH and it was great so I decided to book it again for my most recent trip this year. Unfortunately, now under new management with Fassbind, the quality of stay dropped quite significantly, which is too bad. It felt more like a budget hotel this time around - nespresso machines have been removed from the rooms and replaced with Nescafé, my room was not cleaned daily, no slippers or robe provided, mugs were dirty, mini fridge was empty, nice soaps and lotions removed from the wall and replaced with poor quality plastic bottles…even the nice lemon and mint water dispenser removed from the reception - all nice little inexpensive touches that would generally make a stay more comfortable. I don’t think I will stay again at Fassbind.

Wonderful hotel, the rooms are comfortable and perfectly equipped for wonderful stay. The staff is wonderful too. Loved the attention from Eric and Batista. Thanks for putting everything in perfect order.

Loved our stay here. It was very comfortable and quiet.

Nice family hotel

Hotel is in a good location, it's near to the bus and tram and is a 15 minute walk from the train station. Hotel is clean, rooms are spacious and has a nice little bar.

Unfortunately, my experience was far from satisfactory. The staff, in particular, displayed a lack of friendliness and seemed more focused on additional charges than guest satisfaction. One notable incident involved being charged an exorbitant fee of 20 Francs to borrow an adapter for my computer. To add insult to injury, I later discovered the same adapter available for purchase at a mere 7 Francs. This kind of pricing policy left me feeling taken advantage of. Moreover, the room I was allocated had a surprising and unhygienic surprise inside the safe—an opened and used bottle of nut oil. Not only was this unsightly, but it also resulted in me getting my hands dirty as I had to remove the item myself. The breakfast experience didn't fare any better. The staff doubted my inclusion of breakfast and insisted on proof, forcing me to seek assistance from the receptionist to verify my entitlement. Such skepticism from the breakfast staff only added to the overall unpleasantness of my stay. Regrettably, my time at NH Hotel was marred by these incidents, making it highly unlikely that I would choose to stay there again in the future. I hope this feedback prompts improvements for the benefit of future guests.

Cons: Main entrance with steps (approx. 10) which is very difficult when you have luggage. The bathtub is very high - Fall alert. I had some problems with the TV. PROS: Trams stop a block an a half away. The hotel has several small grocery shops and restaurant around it. Hotel personnel, the best, they came immediately to fix the TV when I called. Right next to the hotel there is an amazing restaurant "Trigal", don't miss it.

The team on the front desk were amazing. So helpful. Rooms were great, tram stop close by so can get it the centre or the station or the old town easily, and for free and the hotel give you a pass.

The NH Hotel Geneva City checks all the boxes for a pleasant, clean, comfortable stay.

AC is a nice perk

No comment

We arrived at noon and told to come back at 2 for check in. But probably not available to perhaps regular check in at 3 pm. Came back at 2:15. They said … not ready. But 3 pm for sure. We didn’t get into room until 4:30. I was done with not getting in at 2 , but 4:30 was not appropriate

Very nice.

The staff was absolutely wonderful. The room was comfortable and clean. All in all, a wonderful experience.

All was fine and perfect, except the sink smelled in the bathroom. Should not be, what do you think? Best;

Convenient hotel within walking distance from public transportation with friendly staff

Lovely helpful and all in all a great place to stay.

No hot water for shower two days in a row!!!

I would have loved a restaurant on the premises.

Nice hotel, good price to service ratio, friendly staff, nice small add-ons like the citrus water and free croixsants in the morning.

The staff were really welcoming and nice. They gave us an upgrade to junior suite. The hotel was very clean and spacious. The location was a bit far from the old town but there are so many ways to get there. I highly recommend it.

Exactly what one needs staying for work in Geneva

The hotel is in a convenient location. The inside of the building is pleasant, and the room we were in was spacious. We are particularly impressed with the breakfast room.

Smell in the rooms Lack of wheel chair accessibility Small elevators

Clean hotel staff are friendly. The location is close to shops and bus/train stations. Quiet area and safe.

Staff not friendly specially the morning shift errogant guy at the reception AC not working all night we had to open windows AC not working at all during breakfast and everyone was sweating while eating so no one completed his breakfast After informing the reception about this problem several times, no actions were taken and it was more than obvious how careless they were about any issue being told to them.

Old hotel with smell from bathroom

Small issue for me the pillows are quite small and i found it difficult to get comfy. It may not bother some people. Other than that no issues at all.

We had a lovely stay at the hotel. We were only there for one night leaving for Chamonix the next day. However, it was close to the airport and close to the city so that we could explore on foot. The staff were really nice and helpful. Couldn't recommend it more!!