Good location. Hotel is a bit old & needs an update. The key problem is the smell in the hotel & the rooms. Some kind of scent.

While it’s an old hotel with some funky design choices, the updates are well done, location is amazing, staff are AWESOME, bar/restaurant is solid and views are some of the best if the city! Special shout out yo Hagos and the night crew who went above and beyond to help me out after travel drama.

The staff was exceedingly cheerful and helpful. It really makes a difference.

Overpriced and outdated.

Broken shower head made a mess as well as hard to shower :-)

The stay was great! Room was clean and quiet. My only concern was that I used the valet service and when I checked out they did not check my ID. Had I lost my ticket anyone could’ve taken me car

The restaurant was not available for happy hour or meal time. The lack of substitutions for gluten free, dairy free, or even variety of healthy menu items was disappointing.

Our daughter attends Boston University, so we’ve stayed at this property several times. Most recently moving her in for the fall semester. Proximity to Boston University is pretty good, not a bad walk at all, and the view from the bridge over the Charles river it’s really beautiful. Property is a bit dated, but it’s clean and seems to be well-maintained. The staff has always been friendly and helpful, always made us feel welcome. Dining options are limited. We appreciate access to the walkway along the river for a scenic stroll. There are plenty of dining options not too far away on the Cambridge side, and more if you cross the bridge to the BU side. Also plenty of delivery options if you got a hankering for a pizza! Like all the hotels in the area, the rates tend to go up at the beginning and end of the school year, It can also be difficult to find any accommodations so I’m at least happy to know I can expect clean room and good service at this property. The property does have a very nice exercise room with plenty of machines and weights.

Great location. Fast valet.

Staff was too notch

I enjoyed staying in Hyatt Regency Cambridge. Especially the room with the balcony and the view was great.

Nice

Front desk staff not friendly. Hallways smell like old building.

Extremely friendly staff and very clean hotel!

When we arrived the valet greeted us and was very friendly. Front desk staff was friendly and efficient. When we went to our room there was a small issue that was corrected quickly and we were even given a discount on our parking. The Nevermore (drink) was delicious and the food was impressive. The BEST part of our stay was Janice (executive chef) - she was WONDERFUL!!!!!!

Clean, excellent service, wonderful river view, close to Harvard University and MIT.

Did not like the $20 a day facilities charges—“free” water bottles, discounts at local sites, exercise room, etc. This was never disclosed upfront and must be paid at check out, whether you used the facilities listed or not! 😡

Great

My stay at the Hyatt Regency Boston/Cambridge was exceptional. The location provided stunning views of the Charles River and easy access to both Boston and Cambridge. The staff was incredibly welcoming and attentive, ensuring that every need was met with a smile. The room was comfortable, modern, and offered all the amenities needed for a relaxing stay. Overall, it was a perfect blend of comfort, convenience, and hospitality.

I loved this hotel. My room had a beautiful view of the city and the skyline view on the top floor was even better, I enjoyed the breakfast selections as well. If had to come complain, my complaint is I have yet to receive my deposit back, even after the calling the hotel.

Our room was clean, and the balcony overlooking the Charles was awesomeness! The restaurant service was horrible. We waited a very long time for our food, and when our food came out...we were missing one person's whole meal. The waiter never came back to check on us, so we saw the chef walking around and had to ask him for our missing meal. We will never go back to this restaurant.

The staff was amazing made our visit very special

Super

Ok at best. No pool but top dollar prices. It was gross to see a rubber glove laying on the floor in the bathroom. Dining is out of control expensive. We definitely won’t be back again.

Loved the Cambridge / Boston area. Hotel was centrally located to shopping, dining, etc. Beautiful views of the Charles River. Would stay there again.

Perfect

Cool hotel! For $400 a night I expected more and have stayed in other places for less that were nicer but overall I was happy. The bed was amazing and great shower and the restaurant had amazing food. The kids had a lot of fun on the elevators and kids area and the fitness room was really nice.

Great location to where I needed to be.

Good

This is a perfect place to stay to visit colleges and to get around Boston. The shuttle is free and can take you to locations where you can catch the subway.

good

Good.