Firstly, it would have been nice if the front desk had informed us that our elevator was out of order before giving us a room on the 3rd floor. I have knee problems, but we used the stairs and couldn’t find another elevator anywhere near our room. Secondly, the room had a moldy odor. The bathroom was clean and stocked with towels. Overall, a decent place to stay.

We have stayed at this same hotel for several years!! Saints ticket holder, just wish they had discount for 8 differant bookings every year!!

Worry about service also cleanliness. We had an a/c issue in our room which was eventually resolved by your maintenance man.(Great job fixing a/c problem). But if by chance the problem wasn’t resolved the front desk person(lady with glasses) we would have to check out and find another hotel. We asked why if there was an issue with the a/c already but the cleaning ladies didn’t tell her. We said there are other rooms available and she said there all reserved and I’m not going to give you any of those rooms. Just like that so if issue is not resolved you’re out of luck primarily and you must check out or stay in the hot room. Very unprofessional and she had just had another issue with another guest while I was waiting addressing an issue they had on the phone. He wanted the manager but he had left already.

Super clean rooms, great safe location and the staff were amazing !

Good except the painter in the bathroom was terribly sloppy. Paint all over places it shouldn't have been. Where is the manager to review the job done?

When checking in the person was less friendly but the others were VERY friendly!!

Love the breakfast. Love the courtyard. ALWAYS stay here for Saints home games.

A girls fun trip to City Park. Staying in Metairie is a perfect location without the hassle and cost of New Orleans. It’s a very unique clean and convenient property. We were pleasantly surprised we definitely returned.

Beds were comfy. Water pressure was good and the water was hot. Property was quiet even with it being near the highway.

This hotel didn’t disappoint, clean, safe and surprisingly quiet being it’s right off the highway. Easy access to New Orleans airport and French Quarter.

I will book this property again. I felt safe. I like the look of the property. It us close to downtown. The room was comfortable. The bathroom was spacious and a relax feel to it.

I stayed in three different rooms over the course of a week. The first room was 2nd floor back building, Room 220 overlooking the pool and courtyard area. This room was clean and the AC kept the room nice and cool, I enjoyed it. The second room I stayed on was ground level, same building, room 105 This room had a musty smell and i saw several german cockroaches in this room. The AC was not as functional, I did not care for this room. The 3rd room was a premium room in the main building on the 3rd floor, room 316. It was nice, I did not really like the sofa or chair in the room, but overall it was more spacious and inviting. all rooms are lacking in the refrigerator department, they really should have a larger one with a freezer. For a long stay they aren't convenient. The staff was a mix of friendly and rude. I didn't like how housekeeping stood outside our door while were packing up to check out. Some of the front desk staff and breakfast staff were rude or had a bad demeanor. DO NOT LET THEM CHARGE THINGS TO THE ROOM. I got a soda and a baby crib and they didn't wait to charge me until checkout. Took over $400 out of my account that had to be returned to me. Overall it was the nicest stay I had in Metairie. But I still think some improvements could be made as far as room amenities and the character of certain staff members.

The room was very clean from top to bottom. All around the base boards. I like how the doors and drawers were open for an easy check for me because i like to check. Even the toilet seat was up and thats good to me because i can see that it have been cleaned. The temperature was just right. Not too cold or too hott. The one thing i did not like was the gate to the courtyard rooms was not secured, its like a weak lock if i must say. Other than that, thank you for breakfast, powerwash cleaning, and great night staff.

The hotel room smelled SO bad the whole time, almost like a mildew smell. The toilet was so violent when it flushed it splashed water everywhere. The bathroom door was broken (the knob turned in circles without unlatching the door) and it took us 20 minutes to figure out how to open it to even get IN the bathroom, and we couldn't shut the door the whole time. The TV didn't work the WHOLE TIME, because NO channels would load. That being said, you can't get TO the rooms without a keycard, which makes the safety ALMOST worth staying there. I will probably look for a different hotel if I go back, but it wasn't worth losing the money to find another one this time. The workers seemed nice enough, but other than the security, I was super disappointed.

Very nice and clean the staff was excellent, very courteous and polite and knew their business

It was a nice stay, the shower was weird it was mounted on the side wall facing out into the bathroom. It was a walk-in shower with some makeshift tile Ridge on the floor and when I took a shower, it basically flooded the bathroom. I don’t understand that, but I did enjoy the stay

I made reservations at the Country Inn & Suites since it was an ideal location between the airport and the Superdome for the Saints game the next day and it had a a "Great" rating of 8.2. The lobby is very nice and the breakfast the next morning looked very nice. There is security in the parking lot/on grounds at night so that made me feel more secure. The room was clean. You can tell it is a refurbished place, but I didn't feel uncomfortable in the room. My problem was with not being able to use our phone chargers in Room 132. None of the outlets worked! That was extremely odd and annoying. When we tried to call the front desk, there was a busy signal. Again - annoying. The tub drained very slowly when taking a shower. Lastly, when I went to check out and turn in my keys the clerk never got off of her personal phone call. Yeah, we won't be back.

Hotel was clean but right during check in i had problems. First an unknown deposit so i didn’t have enough to check in. i booked room based on total and when getting to the property i was short due to another deposit! Not to mention the girl at the desk was so unfriendly. I went downstairs later to get drinks and they said they were putting it on room which is usually taken out of the deposit but my card was ran and the girl later told me my card was declined. What was the 50 dollar deposit for? She was rude and couldn’t explain. The room was super small and i paid for the bigger room an extra 30 bucks which im pretty sure i didn’t get! The air conditioner was a regular window unit that cut off and on all night and was so loud i barely slept! Also everytime the people in the room next door came out and in the door slammed so loud im pretty sure it shook China!!! This happened all night! I usually never write bad reviews but this was terrible!!!!!

nice pool. the bed was very comfortable. Right off the main street so we walked to Acme Oyster House. Older hotel but well maintained and quiet. good value.

I stayed there several times

The location is good and front desk personal was so nice . If you are with you family is no best place to stay.

Very clean, comfortable, and staff friendly. Recommend to anyone looking for a nice place to stay.

Convenient location and good accommodations

There was cockroach in the room. Need pest control. Also, Shampoo bottle was empty. Receptionist at checkout was very nice and polite.

This place was by far much worse than we expected!

Excellent customer service

Location, price, and pool.

I've stay at this hotel several times over the years and I've always had pleasant experiences. This time I wasn't as pleased. There seemed to be a lot of sexual solicition happening here. There was a constant flow of traffic, one female actually came to the door naked and one couple was in the hallway, arguing over the proposed price. Myself and another customer were talking at the pool and she noticed everything I'm explaining and even switched from rm 225 to 218 due to safety concerns.

It was very clean and the room is a good size room. I would stay here again.

Great short stay!

This was a comfortable room for a quick overnight. Parking is a little tight especially for larger trucks and SUVs. My room overlooked the pool courtyard which required a bit of a hike across the property.

Kari at front desk was rude, obnoxious, surly, a bully. Yelled and was impatient. Immediately denied booked room. Threatened to call security for no reason. Refused to allow wait time in lobby for other hotel arrangements to be made elsewhere. GM was nowhere to be found. KARI should never be allowed in Hospitality. She should never be allowed Customer interaction!!! Stay away from this hotel and her. So many others to choose from.