Beautiful and clean property. Close to all the beaches. Sorry i could only afford to spend few days. I will go there again. Morgan, Sanya, and Rowan were very were very and polite. As a mayter of fact the whole staff was very professional. I would recommend Jamaica Palace Hotel anytime. Did not like how long the ride was from Kingston but i will definitely go back next year.

i was not impress at the begining because i found out hotel has a itfew close doors at 11pm however the service was great staff are excellent love the breakfast you get choices american or jamaican breakfast times ip yo the chef i had a great time stand for 3 weeks in march and i would definately visit again highly recommended

This property is a gem and an excellent representation of Jamaica that epitomizes Relaxation, Peace, Tranquility, Comfort, Style, Friendliness and Great Food! It’s one of those places that you yearn to return for more. The staff is very welcoming and helped even made an impromptu birthday evening just magnificent. Thanks!!!

My husband and I paid extra for the superior room to be greeted by first being placed in the wrong room category and thereafter were told the hot water was not available at the time and would be fixed within a few hours. To our dismay the hot water was never fixed and we were told contradicting answers by front desk. Regrettably after paying $185 USD for this stay we had to shower in ice cold water. Not to mention the rooms were far from what is photographed on Expedia. Definitely a highly edited photo of what you really get. The room also had a very high musty scent. I complained to the manager about our poor stay and not to mention no hot water to only be told ‘well you were told on arrival there will be no hot water and it would be fixed’ it was never fixed! She also proceeded to inform us that no compensation can be issued due to us booking from a third party Expedia. This was nonsense and it is unfortunate that places like this continue to scam people.

Peace, quiet and the feeling of being safe.

Very beautiful property. The staff was very attentive and the breakfast was good. We got the pool to ourselves on the day we decided to swim and it was clean as well. Loved the location, very close to all the beaches in Portland. Would def stay there again

This property has so much potential. The grounds are absolutely beautiful. Gorgeous views and lush gardens. Pool is nice and large. The service is really lacking. It takes forever if you order off the a la carte menu (1 hr for a snapper fillet with french fries!) The bedroom and bathroom are really dated. You can tell nothing has been done in a long while to improve the place and it's a real shame. We won't be coming back.

Good

The property is breathtaking, scenery beautiful.definitely will return..

The cleanliness of the property, how well kept and updated the property is and how polite and helpful the staff is.

The Jamaican breakfast was excellent and Christine and Yanique provided the best service you could have possibly asked for. The staff at Jamaica Palace took care of me and the family. We could not have asked for a better place to stay.

Our family had a wonderful stay at the Jamaica Palace in Portland. While the property is spectacular the gems of Jamaica Palace are the staff. Simone, Christine, Yanique and all the others whose names I did not get. You are all the benchmark of great service. Thank you for the experience.

Love the property the staffs was welcoming we love it there and will me going back

The room was unique (56), it was evident much thought was placed into the design and layout. The lobby area was absolutely beautiful with all the art.

Great property and staff

Approach road terrible but not the fault of the hotel

Spent couple days. Really peaceful. Staff friendly and helpful. Would definitely recommend and revisit.

Pleasant property, clean with reasonably up to date fixtures. WiFi slightly slow during our stay, and check in is manual however a convenient option at reasonable rates.

I of the most beautiful hotels, i have ever stayed in. The staff are kind ,helpful and go the extra mile.

Peaceful place, nice decoration and the best was the staff 👍

Very beautiful property. Peaceful ambiance.

Everything qas good!

Very charming and welcoming Hotel.

Little pricey Construction in room next door very loud But staff where awesome 👏 Miss Simone does an outstanding job‼️‼️🇯🇲💛

A beautiful haven to explore the wonderful East end of Jamaica

Jamaica Place is so intimate and relaxing all staff were extremely polite and welcoming. I will visit again and again. Even though we travelled 8 hours to drive there.

Great customer service all round. From front desk, to managers to bar staff and servers. Was really quiet as not many guests when we stayed which made it a nice relaxing experience. Roads leading to the property are quite bad as they are currently fixing them. Overall food was good (enjoyed dinner and breakfast) but lunch options could be improved.

We enjoyed our stay. The only issue was the Road condition leading to and from the hotel and this really had nothing to do with the hotel.

DO NOT BOOK THIS HOTEL!! THIS IS THE WORST HOTEL I HAVE EVER STAYED, and I have stayed in many. 1. There are no AC in the dining/restaurant or Lobby 2. You are not allowed to have visitors to your rooms although this is not an all inclusive hotel with any amenities. 3. If you would like your guest to come to your room it is US$66 - for day pass - not stay over guest. 4. Remember there are no amenities 5. The beds are musty and stuffy 6. The beds are as tough as concrete- literally. 7. They seem to have plumbing issues / the toilet doesn’t flush properly and the water backs up in the tub 8. No kettle or coffeemaker , no coffee or tea. 9. They need a new chef- food is not good at all. However, The manager, Ms Campbell, is really not bad. ( the new owner I heard is very mean and oppressive). The staff are very pleasant and courteous - the best I’ve ever met in Jamaica - but they are not cheerful, you can tell just by looking at them. As nice as they are, they seem so timid and uncomfortable.

We had a very pleasant two-day stay at Jamaica Palace. The condition of the property and facilities was excellent. Our only "gripe" was with the food; quality of preparation which can stand to be improved. This is the only area I'd give a merely OK rating.

The rooms were nice and clean, the bed is a bit stiff. It would also be nice to have more of a variety in terms of food and if it could stay open a little bit later. The pool also closes early, at 6. The hotel employees were all very nice and helpful .

The property was really nice and cozy. Would definitely go back.