Property was just what I needed. Great location. Very clean

Friendly staff

The room was decent

good location, quiet and very nice staff

Every time we stayed at Best Western. We were greeted with friendly staff that welcome us and told us about the breakfast served everyday. The rooms were nice and clean and comfortable. When we come into San Jose we stay at Best Western at Lanai and Tully rd

Check-in was pretty quick, and I was the only one that was checking- in, then by the time I went to get my stuff from my car, there was a line already waiting to be checked in. The room is very nice, but the TV is about 40" with a huge room (I had the jacuzzi room). Free parking which is a huge plus. On Saturday, I was just done with my morning schedule and had free time until 5pm. I went to my room, but I was unable to get in because the key did not work. I asked 2 housekeepers to see if they could let me in since my keycards were not working. They told me to go downstairs. I explained that I was very tired and would like to nap, but would see the front desk before I headed back. They refused so I went downstairs to find out why my keycards did not let me access so they took care of it, then I went back up to my room to rest. The jacuzzi was a huge plus! The only issue is that I had to take the top off to drain the water. Wish the breakfast hour would be a bit longer, especially on weekends, as they end their breakfast at 9am. The ice machine is located downstairs, not on the 2nd floor. The shutters were not pitch dark, so it woke me up at 6am, tried to sleep on another side. I would prefer blackout curtains over the shutters. My towel had a huge hole.

Terrible. Noisy location. Old building. Bed mattress was horrible. Even a light weight person like myself feel like i will sink through the bed. Hot water take forever to become hot. The place will suddenly lost power and blackout. Breakfast not good. Coffee machine make terrible coffee. A Refrigerator in first room not work, but the second room I moved to will freeze my vegetables...

I was told not to stay there if I wanted my bike there in the morning. Not a good area. Wouldn’t recommend

Good Stay

Great place

Front staff very helpful and accomodated late checkin. Toilet dripped and sink could not be plugged. Breakfast was very good. Location convenient.

Overall, this hotel met our expectations. It needs updating and a new bed in the room we had. I believe the people running this hotel are doing the best they can, but it does need some love. It was clean and affordable. Mission accomplished.

Clean and safe place to stay. Staff and their quality of service was top notch. Warm, kind and very friendly to interact with.

Near freeway. Ice machine broken but staff was very willing to supply ice from their kitchen ice machine. Enjoyed the stay.

Excellent choice to rest and continue your trip!

Clogged bathroom sink, Tv remote didn’t work Noisy

Another great experience, professional staff, clean room, good breakfast and the 49ers won. Prefect weekend

All of the staff were professional and very friendly

Nice touch with breakfast. Friendly staff. Rooms furniture could be better maintained. Appliances work well and are quiet. Thank you!

The mattress was a bit hard , they should have extra bed pillows. It was very clean.

Welcoming staff. Clean room. Great location for the family activities we were there to enjoy. I like the idea of on the wall of the shower shampoo, body wash etc, but hard to push and got clogged. I appreciate lotion being in the room, however small bottles which were also hard to squeeze out the lotion.

I liked that close to the freeway and was affordable and safe. The breakfast was limited but not a deal breaker.

friendly

Nice and friendly staff. Great breakfast! Clean room. All around great stay

Traffic is loud even at night but hotel and staff are ok

Had a room with window facing the main road, really loud road noise on a friday night. The room was decently clean but found 2 pieces of broken glass just behind the room's entry door (thankfully i found it and not my young kids). The pieces were probably 0.25" big, so not so small that soneone cleaning rhe room wouldnt see it. Breakfast in the morning was great

The hotel is right next to a neighborhood with barking dogs and a rooster! The neighbors right outside of my window have a dog that barked incessantly and then at 5 o’clock in the morning, the rooster started and didn’t stop for about 2 hours. So, if you don’t mind having a 5am wake up call by a rooster, then this is the place for you. Right after I checked in at about 7pm there was an altercation in the hallway directly in front of my door. I heard a woman screaming and a man shouting. It was frightening as I looked out of the door peek hole and saw the woman running in the hallway and screaming. I called the front desk and they said “there was a domestic fight but the woman is gone now”. I don’t think I’ll stay here again.

The owner requires a 100 dollar deposit on a 100 dollar room. All of the amenities in the room were malfunctioning to some degree. The window shade and glass frame were broken and impossible to open. The shower would not get hot.

Everything good

So far with trip, this is the best and cleanest hotel with that Rate. Thank you, Orbit!

Not the fanciest hotel but the staff is nice and friendly, the hotel is clean and comfortable, and the location is conveniently located to the freeway and places to eat.

The hotel is fine but they charge you $5 per night for the parking and they still haven't pay me back the$100 deposit