Great place to stay

Booked a one bedroom King Suite with kitchenette and pull-out couch in the livingroom. The bedroom walls did not actually connect to the ceiling so there was minimal privacy and zero soundproofing. The shower/tub drain was entirely clogged. So, front desk gave us a key to shower in another room, but to "be quick and not stay in there because it smells funny". Turned out there was an Ozone machine running to disinfect the 2nd room. We took pictures of the machine and informed the front desk that it causes lung irritations, heart palipations etc. Front desk was unconcerned with the complaint and didnt care that my family had to shower in the tub with the clogged drain-- causing 12 inches of human soup that the last family member had to stand in. GROSS.

Excellent staff who let us check in early to attend a wedding!

Best Western plus is a good 3 stars hotel, convinient location, off the hwy, quiet, comfy beds, clean, kind personnel, swimming pool, breakfast included (not overwhelming, but enough to start the day). Breakfast is a bit early for our liking 6:30-9:30 am. Chemainus town is a small gem, murals on the buildings, well kept Wild West style buildings, very cute cafes, alleys, shops, beautiful waterwheel park. This little town is full of Canadian history. It was a pleasant surprise on our drive to Victoria.

Housekeeping was only fair

Suite was very clean, quiet and comfortable. Good hot and cold buffet breakfast included. Lovely pool. Close to Chemainus Theatre.

The staff at this property were amazing. The property was full and they worked very hard to keep the rooms clean. Breakfast was very good and nice to have.

Close to the theatre. Otherwise too expensive ($355. for a few hours.) Noisy. Located beside oil unloading dock. Trucks running all night.

Loved the room it was perfect for us.

An unexpected pleasant surprise! The hotel is very clean, our room with a queen bed and pull out couch for the kids was spacious, clean and has a well equipped little kitchen. Amanda at the front desk is amazing! She had everything I needed and more and always helped with a smile. Pay laundry on site was a bonus as I didn’t see that in the hotel description. They had change and soap too. The town is charming and is highly recommend a stop here.

Amazing breakfast.Great room.Super comfortable beds. The only drawback is that the booked room type has a sofa bed but there are no extra pillows and quilts in the room.

Very clean and comfortable. Helpful staff. Delicious breakfast

Check in took longer than it usually does and they didn’t give us the room that I had booked. They said that hotels.com sent them the wrong room but I think they just double booked because of how long it took them to check us in. When my husband went to ask them about it, they didn’t argue, just made an excuse, which means they messed up because if hotels.com sent them the wrong room information then they wouldn’t have had any reason to think they there was a mistake made. They gave us a small discount but it pretty much ruined some of the surprise plans I had for my husband’s 40th birthday trip. I had paid for a suit with a kitchenette and ended up getting a room with a sink instead, so I wasn’t able to cook any of the food I had brought. When we checked out, the woman at the counter tried to charge us full price, saying that the discount was applied… she even argued with my husband. Over all I was disappointed in the check in and out service, but it was clean and close to the activity that I had booked for my husband.

Room was a nice large size with every amenity we needed and more.

Overall great hotel. breakfast was very good. Conveniently located. Recommend putting signs up for pet owners to pick up after their dogs. Also since it’s pet friendly which I appreciate remove carpet and install laminate/vinyl flooring .

We had a great time at Best Western Plus, Chemainus. The breakfast were excellent. Super friendly staff. Easy parking. Overall, our 3 nights were well spent.

Complimentary breakfast was wonderful. Rooms are very clean with comfortable beds. Highly recommend this hotel and have stayed here many times. Always welcoming.

There was nothing we didn’t like and would like to say that the breakfast was very enjoyable and plentiful 👍

The property is very nice and clean. Staff were very accommodating.

A great place to stay in Chemainus. Clean and updated rooms, very quiet. The pool is nice and we also really enjoyed the breakfast, which is included. Will definitely stay again!

We were not able to check in due to a medical emergency and the hotel policy with Expedia doesn’t allow for changes or cancellations. So my granddaughter and I weren’t able to enjoy this stay

Nice room, great helpful staff

We've stayed at this hotel on 2 occasions. It is one of the better chain hotels in the area. It is conveniently located and the rooms are spacious, clean and comfortable. The price of the rooms has risen substantially between stays. I suspect the increase is the result of the cost of the complimentary breakfast which we don't need and would prefer not to pay for. Its still a Best Western at the end of the day and should be priced more appropriately. We will explore other options in the area in the future.

Property is in great condition. Room was spacious and comfortable. Would stay again!

Good

Only complaint is that there is only one elevator so wait times can be longer than convenient. Otherwise a great facility and great service, will be back

The staff is wonderful, very friendly and helpful. Breakfast buffet is delicious with lots of options. The room was spacious and comfortable. The hotel is situated close to everything.

By far my favourite Best Western on Vancouver Island. Great staff and amenities, and the full breakfast is always an awesome start to the day!

Great place to stay at a fair price. We enjoyed the pool and the free breakfast.

As always, the hotel was great. Staff was very helpful and accommodating.

That place to stay! Breakfast was amazing!

Lovely room and great breakfast! Just no microwave in room