Great place to stay. Staff was very accommodating. Room was very clean and comfortable.

Personelles attachants

We always enjoy the Universal as our halfway stop to and from Halifax. The restaurant is excellent with food quality and staff.

Very clean! Great stay.

The towels in room are outdated.. The restaurant the food was good but expensive..

Sooo clean, mornern, amount lightning in the room was impressive, etc.

Pool view room was a cool view but room smelled so strongly of chlorine our eyes were watering.

There should be tea bags in the pantry, drinking water and breakfast should be included..

The hotel was chosen for its location, we were taking the ferry the following morning. Our room was fine, great lighting and comfortable bed. You can see that the rooms had been renovated, but the ceilings are super low. Having said that, the room was fine and clean. We had a great dinner at the restaurant.

Room was comfortable and clean. The restaurant was excellent and had a bar with billiard table and darts!

It was great

We enjoyed this hotel. Easy access to tesla and other electric charging. My kids enjoyed the pool, although they were disappointed the slide wasn't open in the morning. The room was very clean and comfortable.

Nice clean and quiet rooms, easy check in. Nice pool but overcrowded on a Fri night, hard to relax and enjoy. Hot tub was cold but hot showers after were nice.

I liked access for handicapped people and easy contact with staff.

The hotel is next part of a convention centre complex and situated close to where two major autoroutes (20 & 85) intersect; so good location if you are planning to travel further into Gaspé or turn south to the Maritimes. But it also means that hotel location is not situated in particularly attractive part of Rivière-du-Loup. The staff are friendly and courteous in both French and English; there is ample parking (including charging stations); and the room we stayed in was clean, tidy, and quiet. The AC was excellent and quiet. There is room service and a restaurant on the premises; the hotel restaurant appeared to be popular with both hotel guests and locals; several large family and friend gatherings were taking place in the restaurant and in the hotel's private dining rooms just off from restaurant. The restaurant service was good; the food arrived quickly (in spite of the large numbers being served) and was in line with my expectations. Decent, but not especially memorable. The restaurant, because it was so busy, was excessively noisy; we both wished that we had opted for room service instead. Because of an unexpected change in vacation plans, we ended staying on a Saturday night -- instead of midweek as we had originally planned. That meant that the rate was almost twice as much as the rate we paid for a comparable hotel room in Québec City. We still recommend the hotel because it was clean and quiet and conveniently located

All good.

Very ordinary for the high price they charged

Very convenient location. Very large, clean room. Unfortunately, the sound of the AC unit was so loud at night... It was really annoying. Not sure we'll stay there again.

Nice place and good location on our way through. The beds were very comfortable. At this price though, they should include breakfast.

Hotel was easy to check-in to, short walk from parking lot. Arcade in the basement was a nice find. Didn't try the restaurant, but there weren't many restaurants nearby and nothing around that's walkable. Room was dated, and smelled of chlorine/chemicals. Lots of chipped tile, outdated/broken furnishing. Bed wasn't super comfortable. Pool was not bad, 4 ft deep. Water slide was a joke, rocked all over the place when kids went down. Hot tub was a 'cold tub' with jets? Overall I'd say below average hotel compared to like a Best Western or other big name.

Nice clean hotel.

It is an affordable, clean place to stay while in transit between two destinations.

Area

This hotel is highly overrated for the price. For $330 per night I expect way more. The hot tub was cold, myself and other guests were calling it the “disappointment tub”. The shower in my room had a slow drain causing water to pool up around my ankles (gross) and the shower rod was so rusted that the curtain had trouble sliding. Staff were generally pretty grumpy and the hotel, while newly renovated, was quite worn down behind the fresh veneer. At $160 a night this might be ok but not at 330.

The staff were busy and not particularly friendly. At the check-out they told me Expedia would send me the invoice and payment record. I have not received the invoice and payment record from Expedia.

Initially, the property's images heightened anticipation, but upon arrival, the hotel's appearance fell short of expectations, revealing an older property with merely superficial updates. The cost seemed excessive, and as a non-French speaker, I experienced a lack of welcome, leading to feelings of exclusion. Although the restaurant appeared appealing, the dining experience was marred by discomfort due to language barriers with the manager, who needed assistance to communicate in English. The service was slow, and despite the manager's role, our order was taken by a waitress after an extended wait. The food was exceptional, but the service was subpar, leaving us feeling like outsiders due to our language difference. I will not return to this hotel or restaurant.

Good and clean

Terrible parking. musty smells. Dirty carpet in the stairwell. Like - who puts a carpet in a stairwell?!

My kids really liked the water slide.

Was checked into a room with a plugged toilet-dirty. Obviously bathroom was not cleaned. We were moved to another room but it questioned the overall cleanliness of the rooms.

This area is so beautiful!

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