This is a quality hotel. Room was lovely. Very quiet. Staff very nice. Classy. It is a cut above.

It is overpriced for the location. We felt a little like dealing with the airlines. They charge $20 to park on top of very high room rates. This is not NYC. This is Rochester Michigan. We arrived a bit early. I called and asked if early check in was allowed. They said yes, the room was ready. We showed up and we're told it was an extra fee. After I complained the waived it. We were wondering if we would get charged by the flush. Breakfast is not included. .

The customer service was amazing. At the restaurant downstairs, our server surprised us with a 24K gold garnish on our desserts. It was very apparent that the staff is invested making the experience a good one.

For how amazing the hotel, grounds, and staff were, the room I booked was slightly underwhelming. A beautiful and clean room, just not what I was expecting given the aesthetic of the rest of the location.

Fancy Decoré , excellent customer service

Nothing

The bedroom

Music everywhere.

Very beautiful

Had a few housekeeping issues. There was a half empty bottle of water on the terrace window sill and a little puddle of water on the bathroom counter.

Clean, spacious

Nothing

the property is gorgeous as well as the grounds. The restaurant and especially the bar staff were exceptional.

Check in was a complete mess for my party of 6. I booked 3 rooms for an event held on property. I was told that we should not book rooms through 3rd parties because of its difficulty to find reservations. Took several individuals to research until the reservations were found. The staff was not friendly and kept repeating that they were sold out. It was very frustrating as I knew my reservation was confirmed.

Great location in downtown Rochester. Hotel is in nice peaceful area

Getting a little dated and some staff were wonderful and welcoming however not all.