Never received check in info. Did not pick up phone when i called . Luckily the doorman helped us get in contact with owner . There were no sofabed as in description and the regular beds are hardly meant for more than one. Mattress are just like hard foam. There was no hot water for the shower most of the time . And only handheld in the normal one. Internet was down the entire time which means that TV did not work either . 🙄 no Hangers in the closet . And not enough toilet paper and tissue for my 4 day stay. To add insult to injury. Cleaning showed up and asked us why we had not checked out already and i had to show them that my stay was another day . Thankfully i was there when they showed up.

Positive: Apartment was in a good condition, Very clean and appliances were brand new! Location is very nice and view from balcony was very nice too! Negative: horrible communication skills, and poor responsiveness from host! Disrespect from host towards tenants! I have booked place from April 27 until May 5. When I came to apartment at 3 PM check in time The apartment Was still occupied by previous tenants! These people refuse to depart apartment Because of holiday Shabbat, it was Saturday! They said they don’t care about me paying for apartment they said they gonna leave when they gonna feel comfortable after end of a Shabbat! I was trying to show them on the screen in my phone, the proof of my booking of this apartment, but they refuse even to look at the screen because of the holiday Shabbat which prohibit them to look at the screens and use any machinery at all! I left apartment for which I paid my host and found a hotel nearby for which I spend $250 for night! I tried to communicate with host and as a result, he ignored me and refused to admit that he had any tenants before me! After spending about one, two hours trying to Reach the host Who probably was celebrating Shabbat too, He promised me to let me in next day! When I ask him to return my payment for missing day He refused to do that reasoning that all payments not refundable! During the stay Despite my attempts to communicate with host, he didn’t respond at all! Never book anything at Saturday in that country!

The location is great and the apt is beautiful. The beds are very uncomfortable.

Best place to stay in Jerusalem it’s very clean and very convenient every thing is near by! The staff are amazing as well I give it more than 5 stars.

We arrived in the apartment to find the toilet clogged and overflowing with toilet paper and faeces. The situation was only resolved 19 hours after we checked in. Complete lack of communication Health Hazard

Jacob is very responsive he’s a pleasure to deal with

Very nice and comfortable apartment Staff is responsive to my messages which is great however their employees are too slow to react

Great apartment! Amazing location highly recommend. Pictures wasnt exactly the apartment ive gotten but it was similar enough and in great condition.