This host has other properties in the area, which allowed our team to have accommodation for the night after a mix-up on the host's end.

We arrived and people were occupying the property already. We had to contact the host and they said there had been a booking mix up. Luckily, they had another property for us to use, otherwise we would have been without anywhere to stay late at night. They offered a refund, which I appreciate but double-booking should not have happened in the first place. Bookings.com said there was space and we received automated messages for getting in the property. It took us arriving and contacting the hosts directly before they realised something was wrong.