The staffs are so rude and unfriendly and unprofessional! They even didn’t know when the restaurant will open. We had to go out and have our dinner at The Dockside Patio as the Stone 21 restaurant of Pinestone resort was closed. No body should visit this place. Worst place for a getaway! Don’t recommend at all! Go to Bonnie View Inn and have food at The Dockside Patio. Very friendly and professional staffs and amazing view.

We have golfed here numerous times and really like the course. The “resort” however, is run down, neglected and has poor service. During our stay, the pool was closed and the satellite wasn’t working so there was literally nothing to do once we got back to our room. Our balcony overlooked a parking lot. The staff didn’t seem bothered by this in the least. Would never stay here again.

Resort is old and outdated, rooms smelled

Poor interior of resort. Vibes were not healthy.

Our stay was good, but the property is extremely rundown

Nice property, but you have to maintain the rooms and buildings or you will loose them. Your staff are going to get fed up with your lack of investment! Customers will not come back for musty rooms with wrinkly carpets and annoying dim lights

This used to be a beautiful resort. We booked one of the chalets for a week end. The place was in bad shape. Both doorways to the unit had unsafe entrances both back and front. The bottom of the doorframes were disintegrating and both door frames needed replaced. A heavier person stepping on this could have gone through the floor . The whole outside was worn and dirty. Inside was very dated with old TVs and furniture. We had chipmunks raid our food inside the unit. The beds were comfortable and the place inside was at least clean. Very disappointing as I was treating my family for the week end. Pool had no water in it and weeds growing up inside it. Was told by staff that “it hadn’t been kept up” and no longer usable. Key cards to the unit stopped working for each of the three days we were there. I asked to speak to a manager and apparently there isn’t one presently. No way to get hold of owners of the lodge as well. I guess they only care about the golf course. When we left Monday there were no other guests at the chalets. Tells you a lot when it’s a busy summer season with no guests . Such a shame that the owners have let it go. It was a good place when Delta had it. Unfortunately there are few options for staying near Haliburton village.

This hotel is extremely run down. There has been zero upkeep in years. The rooms are 1970s decor, balconies are gray concrete with broken wood and old plastic chairs. The outdoor pool is empty with cracks and weeds growing in it. The restaurant food and the service was good, however it looks out over the empty run down pool. Their are rooms with no AC working. It should be closed down and only the golf course in operations.

The place is outdated . Rooms are moldy and carpet have stains. Until this place has been remodeled it is a health hazzard. Do not stay. I feel horrible for Pamela at reception how is very ninnice.

This is a very, very dated property. Nothing has been renovated in at least 30 years. The "air conditioning" in the room barely worked. On a hot August weekend it was very difficult to sleep in such a hot room. The room and hallway smelled like mould. The restaurant and front desk staff were nice however.

Very out dated and ran down.Air conditioning didn’t work.

We had a nice time here and we would come back. The room was spacious and the beds were comfortable. The restaurant had great food at reasonable prices.

Advertised “breakfast to go” bags but was told by the front desk that no breakfast would be available to us, since “breakfast to go” is only for the construction workers that are the primary guests at the hotel and that a Tim Hortons was down the road for us. Bought two bottles of water from the front desk at $2 each and she said they always “round up” purchases and charged us $4.50. Room was no frills adequate and quiet. Not the atmosphere I expected from how the place was advertised.

It was awful and dirty and a lie from the pictures.

The property is in poor state of repair. Room switch required as no air conditioning. No hot water in upgraded room.outdoor pool closed for years but advertised

I would truly make sure that you’ve exhausted all Other options before booking this property

This place is soo run down and needs to be shut down or completely remodeled and renovated. It is dirty, smells like mildew, most rooms are incomplete and have many broken and non functioning elements in it.

Always thought it was best place in area, but seems to be getting run down.

Facilities are very run down. Carpet is bare in spots and buckling in numerours areas in the hallways. Our room was a tired, well used motel quality space. Stained carpets, ripped curtains, holes in the wall and outdated fixtures and decor. We couldn't wait to leave. Unfortunately what was once a grand old lady, is sadly all but gone. Stay somewhere else.

Resort was very dated. No microwave in rooms. Swimming pool empty, weather in the high 20’s low 30’s Celsius.

This is a beautiful hidden GEM and we really enjoyed our stay. Lots to offer with friendly staff. The food was amazing and great service.

Property appears old, outdated and not being kept up. Carpeting in hallways is lifting in spots, outdoor pool sitting empty, bathrooms showing their age, i.e. missing tub plug, water stains in sink.

This hotel needs a lot of fixing up. The whole hotel smells like dampness, most notable in the bedrooms. The carpets were bunched in many areas of the halls making tripping hazards. The dance floor of the hall had slightly lifted boards creating more tripping hazards even in flats. The air conditioner of our first room didn't work properly so we had to be moved to a different room sincw the room would nog go below 28C and our sliding door had no screen, so we couldnt get any airflow. The air conditioner worked in the new room but is SUPER loud. The key cards constantly deactivated if put anywhere near your phone, which is very inconvenient since both had to go in my purse and could only be separated so much. The staff were friendly and accommodating though, and the grounds are very beautiful.

I would visit again!

Dated and dirty

Location

Very very old dated hotel. Balcony was filthy. Bathroom shower did work properly when you turn shower on tub still filled with water. Exterior doors to building are never locked. Halls are filthy. Carpets all ruined.

It could use a lot of renovation. The building is very old.

There is potential for this to be a beautiful place. It is very outdated and neglected. I am a travel agent and would not book my clients here

Clean

No complimentary coffee in lobby. 2.50 per cup. stayed in a lot of hotels and with comp coffee in lobby.

When driving in, I thought it was going to be a great place to stay. However, our room was way at the back of the property in a building behind the golf course. There was a broken down truck there and it looked like it was a place where they just put all of their junk. The parking lot was dirt and had limited parking. Very old. Seriously needs an update and customer service.