Overall, a nice place. Very clean. I have two complaints: 1 - They list black out blinds but the top and bottom still let in a lot of light (see photo). 2 - The towels are incredibly small and thin. I would expect that from a place that charges $100 a night, not when I pay $170 a night.

All

We booked a King Suite based on the site pictures. Because of my disability I need to sleep on a couch. We requested 1st floor because my husband also has a disability. I have a service dog. They messaged back via booking app to say they could accommodate the 1st floor request. Upon check-in we discovered we were in a 2 bed room w/no couch. I went back to the front desk to explain what we booked and why. She stated they didnt have a "dog" King Suite. I stated this will not work for me. She tried to contact a manager. Not sure if she recieved a response. I asked why I wasnt informed of a room change or why the site did not state there would be a potential change due to a service dog and she stated they do not control Hotels.com. She ended up rearranging the room to put a roll-a-bed up against the wall to "build" me a couch with several pillows. We booked a 2 night stay. The 1st night wasnt terrible. The second night I had to add 4 extra pillows to get the L shape I need to wedge my hernias so I dont flip onto them when I sleep. I slept maybe 3hrs. To top the trip off their Coffee Machine was broke. He offered a coupon for the resturant across the parking lot but at that point I just wanted to start the drive home. Word of advice if you need special accommodations ask a lot of questions up front and not assume the booking site is accurate. Offda.

The rooms were very clean, the pool and hot tub were awesome. The front desk staff were snooty like they were a fancy hotel, which it is not. They even made me put down the name of the person I was travelling with. The pillows in the room had security tags. But all in all it was nice so just ignore the snooty staff and enjoy a good stay.

Always a pleasure

Very clean, nice affordable hotel in the Cuyuna mountain bike area. Hotel was impeccably maintained. No elevator, but didn't need one. Restaurants next door for breakfast and was given a coupon for breakfast discount. Easy parking, great climate control in rooms. Will definitely stay again.

Very nice place. Wouldn’t hesitate to book in the future!

Smooth check in process. Breakfast at neighboring restaurant was great.

Not enough pillows

Even with the main road out front under construction - still a wonder place to stay. Thank you

Great beds. Clean and helpful staff.

Very nice hotel

Great experience, beds comfortable, big rooms, clean and with cabin feel. We will be back.

The property was clean, good value, friendly staff, served its purpose. We didnt get the opportunity to use the pool so no feedback on that. The decor was a little dated but thats just aesthetics. Might be time to change the carpeting. We were very comfortable there to sleep, the main goal of our stay. The window A/C worked perfectly and kept the room at a perfect temp. I would stay again and my 13 yr old agrees. Great mini golf nearby. They provide a $2 off coupon for the restaurant next door for breakfast or lunch. Great diner-style selection.

We had called to ask a question about the hotel. They knew what date we were coming but did not tell us the pool and hot tub would be out of commission. Also the room we were in was a handicapped suite and it definitely was not!. No bars in tub. Very low toilet. The receptionist was short and rude when we asked simple questions. The one good thing is theybdid give us a discount because pool was not open. Would not stay again

Very clean, quiet, restaurant next door.

Went well. The tv was too small. Most rooms I stayed at had at least 42 inches. This was lucky to be 32. Also room had a strange smell when first entered but it cleared up after running ac.

The hotel was clean and had coffee 24 hours a day. Had 3 tables outside for seating and 1 charcoal rack to cook on outside but wish they had a spot for a camp fire. Parking, Not a lot of parking for a truck and a boat.

Very nice and clean

Our room was very clean. The facility was quiet so our rest was not disturbed and the staff was extremely kind and helpful.

Spacious, clean rooms. I did not bring my dogs on this trip, but good to know I can in the future.

Excellent value

It’s a newer hotel, very clean and well placed. Restaurant next door was a great thing, had an awesome breakfast.

Everything was fine.

We liked it so well, we came back the next night. Hotel is very nice, clean and safe. The kids loved the pool. The restaurant is very good as well.

We got in around midnight because of car problems. The staff was so nice and helpful. The room was very clean and comfortable. We love the “cabin@ decor. We would definitely stay here again!

Nice pool and hot tub!

Super friendly and efficient young person at the front desk. My room was so comfortable and clean. Loved the decor and beautiful pine furniture. Restaurant is great. Quiet and I slept well.

It was quiet

Only issue were the beds. It was like sleeping on hard springs. Very uncomfortable.

There was some confusion after checking in. This left us wondering if we made a good choice. But it was worked out. The air conditioning in our room was extremely noisey.the bed was a bit hard. Other than that it was a fun few days

Nice plesant hotel one of the two main options in Crosslake, gave a plesant accommodation with anything you would need for a lake cabin trip.