The check in and front desk was very friendly and helpful. The room was ok the refrigerator wasn’t available which is very important and the restaurant or bar staff was not friendly at all not sure that I would stay again .

The check in and front desk was very friendly and helpful. The room was ok the refrigerator wasn’t available which is very important and the restaurant or bar staff was not friendly at all not sure that I would stay again .

Large suite, 2 closets and TINY bathroom. Not big enough to leave toiletries in bathroom.

Large suite, 2 closets and TINY bathroom. Not big enough to leave toiletries in bathroom.

The hotel staff and crew were very welcoming and accomodating. I am a fan of Quebec. Thank you for having me and my wife. We will return in spring/summer.

The hotel staff and crew were very welcoming and accomodating. I am a fan of Quebec. Thank you for having me and my wife. We will return in spring/summer.

The Chateau Frontenac never disappoints!! The amazing lobby lined with decorative Christmas trees to the phenomenal architecture. Its central location to all shops, restaurants and bars as well as all these things right in your hotel. Quebec City is a go to destination for any occasion. We will return again next November for our annual ladies weekend!

The Chateau Frontenac never disappoints!! The amazing lobby lined with decorative Christmas trees to the phenomenal architecture. Its central location to all shops, restaurants and bars as well as all these things right in your hotel. Quebec City is a go to destination for any occasion. We will return again next November for our annual ladies weekend!

So I booked this hotel for my mother daughter trip last month to treat my mom for her 70th birthday after finding out that this was the most famous luxury hotel in Quebec City. It is true that this hotel has quite the history and is historic in nature. The architecture of the building is quite striking and it makes sense why it is one of the most photographed hotels in the world. The public areas are also quite nice, especially the Bistro le Sam and Le Champlain restaurants on the lobby level. The pool area was OK. Quite large but looks run down. The guestrooms and corridors are in need of a major renovation. I’ve never stayed in a more run down room in my life. The carpet was dingy and frayed. The wallpaper was peeling off the walls, the rooms smelled musty, the bathrooms are ridiculously small and uncomfortable (great Le Labo products though), the room didn’t have robes or slippers as advertised, the HVAC system has a loud screeching sound when it cycles off and woke us up various times throughout the night, the housekeeping team were obnoxiously loud and would start opening and slamming guestroom doors at 5am and bang around their vacuums into walls. Just awful. In addition, we were given a room with a view that was just actually a view of the construction site across the street where we could hear construction noise. We asked to move rooms or check out and move to a different hotel and they begrudgingly moved us to a different room. New room was more comfy but dingy.

So I booked this hotel for my mother daughter trip last month to treat my mom for her 70th birthday after finding out that this was the most famous luxury hotel in Quebec City. It is true that this hotel has quite the history and is historic in nature. The architecture of the building is quite striking and it makes sense why it is one of the most photographed hotels in the world. The public areas are also quite nice, especially the Bistro le Sam and Le Champlain restaurants on the lobby level. The pool area was OK. Quite large but looks run down. The guestrooms and corridors are in need of a major renovation. I’ve never stayed in a more run down room in my life. The carpet was dingy and frayed. The wallpaper was peeling off the walls, the rooms smelled musty, the bathrooms are ridiculously small and uncomfortable (great Le Labo products though), the room didn’t have robes or slippers as advertised, the HVAC system has a loud screeching sound when it cycles off and woke us up various times throughout the night, the housekeeping team were obnoxiously loud and would start opening and slamming guestroom doors at 5am and bang around their vacuums into walls. Just awful. In addition, we were given a room with a view that was just actually a view of the construction site across the street where we could hear construction noise. We asked to move rooms or check out and move to a different hotel and they begrudgingly moved us to a different room. New room was more comfy but dingy.

The staff was super friendly and professional from check in to checkout-great recommendations for dinners, tours, etc. If you are visiting Quebec City, this is the place to stay-perfect location.

The staff was super friendly and professional from check in to checkout-great recommendations for dinners, tours, etc. If you are visiting Quebec City, this is the place to stay-perfect location.

Amazing location and beautiful property! Would definitely stay again. Easy to walk to shopping and restaurants.

Amazing location and beautiful property! Would definitely stay again. Easy to walk to shopping and restaurants.

OMG. This is a fabulous hotel. Everyone is so friendly. The housekeeper made animals out of towels each morning and left them on our bed. The fall weather was incredible, and we can't wait to return in winter.

OMG. This is a fabulous hotel. Everyone is so friendly. The housekeeper made animals out of towels each morning and left them on our bed. The fall weather was incredible, and we can't wait to return in winter.

It was a beautiful stay at the famous fairmont. We were delighted with the hospitality of the staffs. They were most professional and thoughtful.

It was a beautiful stay at the famous fairmont. We were delighted with the hospitality of the staffs. They were most professional and thoughtful.

Great place to stay. Centrally located. Clean and beautiful. We didnt eat in.the restaurants as we ate off premises.

Great place to stay. Centrally located. Clean and beautiful. We didnt eat in.the restaurants as we ate off premises.

We took the upgrade and got the strangest room The hotel was beautiful and the perks I think actually paid for the upgrade - or close

We took the upgrade and got the strangest room The hotel was beautiful and the perks I think actually paid for the upgrade - or close

We knew that the Fairmont was a tourist destination when we booked our room, but its reputation and location trumped our common sense. What a mistake. The parking situation is chaotic. The lobby is so crowded it is difficult to walk through (apparently the gold mailbox by the elevators is a must-see for many). Our "upgraded" room with a "city" view was an absolute joke. Not only was it tiny, half of it was obscured by condensation (and was before it started raining). See photo. DO NOT PAY EXTRA FOR A VIEW!!! I felt like a fool. My husband uses a motorized scooter and the elevator doors shut on him and knocked him over. We also discovered that you can't take motorized scooters on the funicular any more so we weren't able to visit Petite Champlain. Quite disappointed. We weren't able to get into either of the on-site restaurants, although we got into the Bistro bar. The bar is beautiful and I would recommend stopping in for a drink if you get a chance. And book ahead if you want to eat in the restaurants. Although we found several restaurants close by that we enjoyed. Overall, I just can't can't recommend staying at this tourist trap. It felt like all they wanted was your money and the service was very mixed.

The staff is peerless. They succeed in delivering a level and style of service that has become almost unknown today. Add the magnificent hotel itself and the dazzling history of Quebec envelopes guests in a time and style most pleasant and comfortable; and very, very rare.

We knew that the Fairmont was a tourist destination when we booked our room, but its reputation and location trumped our common sense. What a mistake. The parking situation is chaotic. The lobby is so crowded it is difficult to walk through (apparently the gold mailbox by the elevators is a must-see for many). Our "upgraded" room with a "city" view was an absolute joke. Not only was it tiny, half of it was obscured by condensation (and was before it started raining). See photo. DO NOT PAY EXTRA FOR A VIEW!!! I felt like a fool. My husband uses a motorized scooter and the elevator doors shut on him and knocked him over. We also discovered that you can't take motorized scooters on the funicular any more so we weren't able to visit Petite Champlain. Quite disappointed. We weren't able to get into either of the on-site restaurants, although we got into the Bistro bar. The bar is beautiful and I would recommend stopping in for a drink if you get a chance. And book ahead if you want to eat in the restaurants. Although we found several restaurants close by that we enjoyed. Overall, I just can't can't recommend staying at this tourist trap. It felt like all they wanted was your money and the service was very mixed.

The staff is peerless. They succeed in delivering a level and style of service that has become almost unknown today. Add the magnificent hotel itself and the dazzling history of Quebec envelopes guests in a time and style most pleasant and comfortable; and very, very rare.

Fabulous hotel!

Fabulous hotel!

Stayed here for 1 night to experience this famous iconic hotel. Although the room is rather small, it is still ok for us. The staff are very friendly! The surrounding area is really pretty with plenty of shopping and restaurants.

Stayed here for 1 night to experience this famous iconic hotel. Although the room is rather small, it is still ok for us. The staff are very friendly! The surrounding area is really pretty with plenty of shopping and restaurants.

Excellent location. Great hospitality, the hotel was beautiful. Everything was wonderful except our room was just too small. We couldn’t comfortably even walk around the room.

Excellent location. Great hospitality, the hotel was beautiful. Everything was wonderful except our room was just too small. We couldn’t comfortably even walk around the room.