The office is not good at communicating with their customers. The close before the stated office hours, they do not return phone calls and do not follow through on their commitments. The office called me because they claimed expedia did not charge extra fees, even though I was charged more than the rate of the room for cleaning. I relented amd let them charge me an additional fee, as I was already on my island hopping trip and would be unable to book anything so last minute. The office associate verified my email address on file and told me that I would receive a receipt. That was 2 weeks ago. Unresponsive and unreliable describes this hotel and its office workers.

The office is not good at communicating with their customers. The close before the stated office hours, they do not return phone calls and do not follow through on their commitments. The office called me because they claimed expedia did not charge extra fees, even though I was charged more than the rate of the room for cleaning. I relented amd let them charge me an additional fee, as I was already on my island hopping trip and would be unable to book anything so last minute. The office associate verified my email address on file and told me that I would receive a receipt. That was 2 weeks ago. Unresponsive and unreliable describes this hotel and its office workers.

Fun time

Fun time

I liked how I was contacted prior to checking in about the cleaning fees. Also liked the checking in process. Because of work and my short stay I couldn’t enjoy the property but I remembered from previous stay. Would love the ability to have a later check out at 11 instead of 10

I liked how I was contacted prior to checking in about the cleaning fees. Also liked the checking in process. Because of work and my short stay I couldn’t enjoy the property but I remembered from previous stay. Would love the ability to have a later check out at 11 instead of 10

The cleaning charge that was greater than the hotel cost for a single night stay was astounding. And the fact that the hotel staff called incessantly to make me pay the bill before check in, while I was in the middle of work in a remote area on the island, was highly irritating. Towels with huge holes in was also an unpleasant surprise.

The cleaning charge that was greater than the hotel cost for a single night stay was astounding. And the fact that the hotel staff called incessantly to make me pay the bill before check in, while I was in the middle of work in a remote area on the island, was highly irritating. Towels with huge holes in was also an unpleasant surprise.

Average property and amenities.

Average property and amenities.

Please don;'t look at Molokai like some tourist trap. Pristine beaches.....no people. You can fish snorkel, chill out and hang with the locals. Don't be in a hurry. Don't gripe about the wild chickens...they were brought by sailors centuries ago and they BELONG there. You are visiting. If you are just willing to listen to and respect the locals you will truly know the meaning of aloha spirit and ohana. If you want to party like some frat boys choose another island. Molokai Shores was life changing.,,, Beautiful sunrises and sunsets. Relaxation. But, not for those who want to party like rock stars.

Please don;'t look at Molokai like some tourist trap. Pristine beaches.....no people. You can fish snorkel, chill out and hang with the locals. Don't be in a hurry. Don't gripe about the wild chickens...they were brought by sailors centuries ago and they BELONG there. You are visiting. If you are just willing to listen to and respect the locals you will truly know the meaning of aloha spirit and ohana. If you want to party like some frat boys choose another island. Molokai Shores was life changing.,,, Beautiful sunrises and sunsets. Relaxation. But, not for those who want to party like rock stars.

I didn't like the room selected because it was dirty , filty and dead bugs on the pillow we saw , sorry to say , might not book there again .....

I didn't like the room selected because it was dirty , filty and dead bugs on the pillow we saw , sorry to say , might not book there again .....

Everything. .. however old, outdated and furniture dirty

Molokai Shores is a gorgeous property and the hospitality of the management is next level. The only thing to note is that the room you receive is not necessarily the room you get - my room was pretty disappointing as the unit was really old and hadn't been maintained well. However, the kindness of Shannon and Charmaine at Castle Molokai Shores more than made up for it. I highly recommend a stay here.

Molokai Shores is a gorgeous property and the hospitality of the management is next level. The only thing to note is that the room you receive is not necessarily the room you get - my room was pretty disappointing as the unit was really old and hadn't been maintained well. However, the kindness of Shannon and Charmaine at Castle Molokai Shores more than made up for it. I highly recommend a stay here.

Needs some serious updates. Dishwasher was broken and extra amenities were nonexistent. Pullout bed was not an option even thought it was noted on reservation.

Easy location to town. Clean property. Bed was terribly uncomfortable. Dated but comfortable.

Easy location to town. Clean property. Bed was terribly uncomfortable. Dated but comfortable.

I felt the condo we were in needed a little updating 119 but my son was in 220 and it was very nice.

We enjoyed the oceanfront location. The property included nice indoor and outdoor living areas as well a beautiful grounds and swimming pool. We did not enjoy the checkin process as the office was closed early with no representative to be found for two days. Thankfully our taxi driver ($40) had some ideas to find the keys. We did not have access to the pool or laundry area during this time.

We enjoyed the oceanfront location. The property included nice indoor and outdoor living areas as well a beautiful grounds and swimming pool. We did not enjoy the checkin process as the office was closed early with no representative to be found for two days. Thankfully our taxi driver ($40) had some ideas to find the keys. We did not have access to the pool or laundry area during this time.

We arrived late and they had a staff on duty to make sure we found apt. and give us the keys. She was informative on places to go eat as most things were closed. A good location and able to explore both directions. The grounds were very well kept. They indicated areas to smoke in which was helpful. I would stay again.

We arrived late and they had a staff on duty to make sure we found apt. and give us the keys. She was informative on places to go eat as most things were closed. A good location and able to explore both directions. The grounds were very well kept. They indicated areas to smoke in which was helpful. I would stay again.

Lovely location, laundry on site nice facilities. Check in at town has very restrictive hours 3-4 and they didn’t give me the required parking permit and no communication before arrival. This is a condo rent so what you get can vary widely I suspect, I was lucky with my appartment.

Getting a little worn out. Great view of the other islands.

room was in a quiet, yet convenient location with respect to the facilities, i.e. laundry room and office.

room was in a quiet, yet convenient location with respect to the facilities, i.e. laundry room and office.

Location was perfect...pool was nice..beach was small but fun for the kids..the water was smooth and watched a lot of people paddle board..saw some whales out in the distance

It was pleasant vidit snd stay.

It was pleasant vidit snd stay.