When this hotel used to be Omni Orrington, it was the nicest hotel in town. Hilton ownership transformed it into yet another basic chain hotel. The room was very noisy, temperature control was not working properly, the faucet in the bathroom was leaking. Just a very average experience. Yes, it is downtown and conveniently located, but the stay left much to be desired.

When this hotel used to be Omni Orrington, it was the nicest hotel in town. Hilton ownership transformed it into yet another basic chain hotel. The room was very noisy, temperature control was not working properly, the faucet in the bathroom was leaking. Just a very average experience. Yes, it is downtown and conveniently located, but the stay left much to be desired.

The bathroom was too small and had issues with water drainage

Evanston is Heavenston, but not at this visit to the Hilton. The staff was rude. Valet did not even offer to help with bags or even offer a luggage cart, we were scoffed at when we asked about self-parking and then we were sent to a place that made it clear that our car would be towed from a grocery store, we were not notified that there would be construction that literally required us to transfer to three different elevators to reach our room, the construction was very noisy early in the morning, the carpet in the room was literally FILTHY. This was the worst Hilton stay in memory, after literally hundreds of Hilton visits in the past. I can no longer confidently just click on Hilton. Sad.

The bathroom was too small and had issues with water drainage

Property was undergoing renovation. That was reflected in the rate which was very fair. Great location.

Property was undergoing renovation. That was reflected in the rate which was very fair. Great location.

Pricey but average for the area. Staff are all wonderful. Would note some rooms have issues, ours was missing the pulley to lower the window shade which was not nice for privacy and to keep it cooler. Also we noted ants throughout the facility.

Under construction and no one told me ahead of time . We heard the noise all day on a Sunday !! Also the parking costs and availability is horrible No one answers the front desk phone either

Under construction and no one told me ahead of time . We heard the noise all day on a Sunday !! Also the parking costs and availability is horrible No one answers the front desk phone either

there were a LOT of stains on the floor, the room had a strange smell, and we were put in a different room than we had purchased (we were put in a 2 bed room instead of a king bed). They refused to move us to another room.

Friendly staff. Hotel renovation noise made it difficult to sleep in. Small bathroom needs upgrading. Room was large but missing places to sit. Our desk was missing a drawer.

there were a LOT of stains on the floor, the room had a strange smell, and we were put in a different room than we had purchased (we were put in a 2 bed room instead of a king bed). They refused to move us to another room.

Pricey but average for the area. Staff are all wonderful. Would note some rooms have issues, ours was missing the pulley to lower the window shade which was not nice for privacy and to keep it cooler. Also we noted ants throughout the facility.

Friendly staff. Hotel renovation noise made it difficult to sleep in. Small bathroom needs upgrading. Room was large but missing places to sit. Our desk was missing a drawer.

it is good

it is good

Our room back the entire buildings AC system so our room was so loud for two days between running our ac the tv and the buildings ac it was horrible. The valet people I don’t even know what to say except for they don’t seem to know what they’re doing. We dreaded dealing with them. Would never stay at this hotel again. On day two they came on and cleaned our room but never changed the sheets.

Our room back the entire buildings AC system so our room was so loud for two days between running our ac the tv and the buildings ac it was horrible. The valet people I don’t even know what to say except for they don’t seem to know what they’re doing. We dreaded dealing with them. Would never stay at this hotel again. On day two they came on and cleaned our room but never changed the sheets.

We bookeda handicapped room through Hotels.com as my wife has mobility issues. When we got to our room we found it was not handicapped. I went to the front desk and thet stated they didn't get that information and didn't have.one available. We also discovered that the light in the bathroom didn't work and notified the front desk 3 times but the light wasn't fixed until the following morning. The Director of Operations did apologize and offered us a free night at any Hilton in the future which we did accept.

We bookeda handicapped room through Hotels.com as my wife has mobility issues. When we got to our room we found it was not handicapped. I went to the front desk and thet stated they didn't get that information and didn't have.one available. We also discovered that the light in the bathroom didn't work and notified the front desk 3 times but the light wasn't fixed until the following morning. The Director of Operations did apologize and offered us a free night at any Hilton in the future which we did accept.

Filter coffee of the past guest was left in the coffee machine. No ice from the ice machine. Strong noises from the gym next door late at night and early in the morning.

Filter coffee of the past guest was left in the coffee machine. No ice from the ice machine. Strong noises from the gym next door late at night and early in the morning.

Room was a little musty/stinky. Everything else was great.

Room was a little musty/stinky. Everything else was great.

Love the Orrington. Will stay again.

Love the Orrington. Will stay again.

Perfect

Perfect

Very neat and efficient services

Very neat and efficient services

Rooms were very clean and staff was very polite, welcoming, and helpful.