Tub looked like it had rotted out and tried to fix with bondo. Bathrooms need upgrading. Need more training to desk staff.

Tub looked like it had rotted out and tried to fix with bondo. Bathrooms need upgrading. Need more training to desk staff.

We have never stayed at a Hampton Inn but always thought they were newer, clean and had good service since they were a Hilton partner. Unfortunately, this property was 20 years past a very needed renovation. The carpet in the common areas was dirty and smelled as did the first floor rooms. We found a cockroach as we entered our room and took a picture for the manager to see. She was sympathetic and tried to make it right by upgrading us to a suite on the second floor which was in better condition than the first floor room. It took some convincing for my wife to stay there but we did for two nights as planned. The hot breakfast was good and the staff was friendly.

We have never stayed at a Hampton Inn but always thought they were newer, clean and had good service since they were a Hilton partner. Unfortunately, this property was 20 years past a very needed renovation. The carpet in the common areas was dirty and smelled as did the first floor rooms. We found a cockroach as we entered our room and took a picture for the manager to see. She was sympathetic and tried to make it right by upgrading us to a suite on the second floor which was in better condition than the first floor room. It took some convincing for my wife to stay there but we did for two nights as planned. The hot breakfast was good and the staff was friendly.

Uneventful, which is what I like in and out timely. Friendly service at the counter, nice clean room.

Uneventful, which is what I like in and out timely. Friendly service at the counter, nice clean room.

With the help of the desk clerk getting our stay extended was terrific! But the system was down the day we checked out of the hotel and was not able to get a receipt for our stay. That's the reason I gave you poor score, and I'm still waiting!!!

With the help of the desk clerk getting our stay extended was terrific! But the system was down the day we checked out of the hotel and was not able to get a receipt for our stay. That's the reason I gave you poor score, and I'm still waiting!!!

All was as expected and what we have experienced before. We will stay here next year

Hotel was seriously outdated and even if it was clean, it just wouldn't appear to be so based on the outdated condition. Tub coating was worn and stained, room had a smell from what I assume was the previous tenant's enjoyment of recreational habits and I could see patchy repairs on the walls in the bathroom. Not what I would expect from a Hampton/Hilton. Pictures did justice in this case unfortunately. Pluses was the pool and breakfast, along with the friendly staff accommodating us arriving a little early. Also was a pretty good Mexican place right across the street. I'm picky, I'll admit it... I've definitely stayed worse places but not because of choice -- I go where the government sends me. However, I would not come back if there are other options available, but if I had to stay here, I could ride it out for a night. My kids however said they would not...

Hotel was seriously outdated and even if it was clean, it just wouldn't appear to be so based on the outdated condition. Tub coating was worn and stained, room had a smell from what I assume was the previous tenant's enjoyment of recreational habits and I could see patchy repairs on the walls in the bathroom. Not what I would expect from a Hampton/Hilton. Pictures did justice in this case unfortunately. Pluses was the pool and breakfast, along with the friendly staff accommodating us arriving a little early. Also was a pretty good Mexican place right across the street. I'm picky, I'll admit it... I've definitely stayed worse places but not because of choice -- I go where the government sends me. However, I would not come back if there are other options available, but if I had to stay here, I could ride it out for a night. My kids however said they would not...

This hotel was close to the places we wanted to visit. The staff was very helpful with suggestions for dinner and things to do.

This hotel was close to the places we wanted to visit. The staff was very helpful with suggestions for dinner and things to do.

Had a good stay. The AC flooded the carpet but otherwise a good stay. Staff was amazing.

Had a good stay. The AC flooded the carpet but otherwise a good stay. Staff was amazing.

Was over charged the woman at the checkin desk didn’t know what she was doing. The next person said it would be taken off but I’m not sure it was

Was over charged the woman at the checkin desk didn’t know what she was doing. The next person said it would be taken off but I’m not sure it was

The lobby was clean and the staff friendly, but you could tell it was an older building on the outside. The tub in the room was old, beat up and dirty. I could tolerate all that, but I wouldn't have stayed there if I'd known there was going to be some kind of bluegrass convention and banjo players practicing in the hallway right outside of my room at 8:30 A.M. . I've never stayed at a hotel that's allowed that. Won't be staying here again.

The property was clean and had a pool for the dog days of summer. We used this hotel as a home base for bourbon trail tastings, and tours. It's centrally located for a lot of distilleries in the area. The included breakfast meant that was one less thing we had to worry about, and was really good (other than the powdered eggs, which is standard). I would stay here again.

The property was clean and had a pool for the dog days of summer. We used this hotel as a home base for bourbon trail tastings, and tours. It's centrally located for a lot of distilleries in the area. The included breakfast meant that was one less thing we had to worry about, and was really good (other than the powdered eggs, which is standard). I would stay here again.

The lobby was clean and the staff friendly, but you could tell it was an older building on the outside. The tub in the room was old, beat up and dirty. I could tolerate all that, but I wouldn't have stayed there if I'd known there was going to be some kind of bluegrass convention and banjo players practicing in the hallway right outside of my room at 8:30 A.M. . I've never stayed at a hotel that's allowed that. Won't be staying here again.

This property is easy to get to. The front desk has been great, helpful, kind and friendly.

This property is easy to get to. The front desk has been great, helpful, kind and friendly.

The furniture in the room is well past replacement needs, or at least reupholstering. The air conditioner condensate is not contained and has dampened a large area of the carpeting. Understand not changing the linens, but the towels should be changed every day.

The furniture in the room is well past replacement needs, or at least reupholstering. The air conditioner condensate is not contained and has dampened a large area of the carpeting. Understand not changing the linens, but the towels should be changed every day.

Clean, nice, comfortable beds

Clean, nice, comfortable beds

Staff were new and service slow. They were however, polite and did their best

Staff were new and service slow. They were however, polite and did their best

The hotel was dated but well maintained. We were enjoyed the breakfast. Our water pressure could have been a little higher but it was adequate. I would stay here again if I returned to Bardstown

The hotel was dated but well maintained. We were enjoyed the breakfast. Our water pressure could have been a little higher but it was adequate. I would stay here again if I returned to Bardstown

Staff was super nice and helpful. Excellent breakfast options