The hotel stay are extremely helpful and friendly The lobby and restaurant was nice, fresh and modern The rest of the hotel was dated, it had been freshened up but it needs modernising The shower and hot water pressure was very low. The parking in nearby carpark waa great, its literally just over the road

Lovely hotel with exceptional staff . A lady called Adita checked us in very late in the evening and she was excellent. Great breakfast too .

Lovely hotel with exceptional staff . A lady called Adita checked us in very late in the evening and she was excellent. Great breakfast too .

Check in was fine. I was moved rooms twice. I was initially on 7th floor and either the fan in toilet or a plant room above was extremely noisy. I was moved a few rooms along and it was no better so I was moved to 6 where I could still hear some sort of noise but it was tolerable. Staff were sympathetic helpful and pleasant but company needs to get that sorted as it is meant to be a high end hotel. Rooms were clean and comfortable otherwise. Breakfast was fine apart from they served boiled potatoes? Would have thought hash browns should have e been the option.

Check in was fine. I was moved rooms twice. I was initially on 7th floor and either the fan in toilet or a plant room above was extremely noisy. I was moved a few rooms along and it was no better so I was moved to 6 where I could still hear some sort of noise but it was tolerable. Staff were sympathetic helpful and pleasant but company needs to get that sorted as it is meant to be a high end hotel. Rooms were clean and comfortable otherwise. Breakfast was fine apart from they served boiled potatoes? Would have thought hash browns should have e been the option.

Received a first class service from Scott at check in. Room fabulous with massive bed. Top floor 7. Plentiful tea and coffee facilities. A lovely quiet night and good quality sleep. Breakfast was good, however mushrooms would have been good to complete the full English. Will be back next year to stay again.

Received a first class service from Scott at check in. Room fabulous with massive bed. Top floor 7. Plentiful tea and coffee facilities. A lovely quiet night and good quality sleep. Breakfast was good, however mushrooms would have been good to complete the full English. Will be back next year to stay again.

Very nice hotel but let down by no hot water running for a morning shower. Breakfast disappointing with only 4 hot items and at best lukewarm.

Very nice hotel but let down by no hot water running for a morning shower. Breakfast disappointing with only 4 hot items and at best lukewarm.

Long queue when checking in, room / bathroom looking tired

Long queue when checking in, room / bathroom looking tired

Got checked in very early, and room was very smart, hotel was nice.

Got checked in very early, and room was very smart, hotel was nice.

Bed and pillows very hard. Hotel guests very noisy until at least 2 in the morning so very little sleep was had! People wandering around the restaurant during breakfast in their pyjamas!? On the plus side breakfast was good although I would have liked some black pudding!

Room was very dated and not as clean as you expect. A lot of hair missed in the clean. Not enough detail paid when cleaning.

Room was very dated and not as clean as you expect. A lot of hair missed in the clean. Not enough detail paid when cleaning.

Nice hotel good location parking was at the multi-storey next door, so easy to park. Lovely breakfast friendly staff, clean rooms

Nice hotel good location parking was at the multi-storey next door, so easy to park. Lovely breakfast friendly staff, clean rooms

Rooms very dated in need of attention. No heat control for the room.

Decent location, not too far from the station. We stay in Newcastle often as we travel down from Glasgow and have to admit, this won't be 1 of our top choices to stay again. It's a fine enough hotel, looks modern but the rooms are basic. They are a bit dated looking. The shower gel dispenser didn't work, the bath filled up with water when the shower was on, the toilet barely flushed. All in all if you barely spend any time here and you get it cheap then it's fine. However there are much better hotels around for a similar price

Rooms very dated in need of attention. No heat control for the room.

Decent location, not too far from the station. We stay in Newcastle often as we travel down from Glasgow and have to admit, this won't be 1 of our top choices to stay again. It's a fine enough hotel, looks modern but the rooms are basic. They are a bit dated looking. The shower gel dispenser didn't work, the bath filled up with water when the shower was on, the toilet barely flushed. All in all if you barely spend any time here and you get it cheap then it's fine. However there are much better hotels around for a similar price

Evening meal experience terrible . Was told parking discount would be applied but wasn’t when I got to the car park . Will never stay again

Evening meal experience terrible . Was told parking discount would be applied but wasn’t when I got to the car park . Will never stay again

We have stayed here a few times however this is the last time, receptionist did even greet us no information about Bar closing time, what time food is served etc, as usual no upgrade and even a simple request of a room on a higher floor was again ignored, the only positive thing is the location however I will look elsewhere next time I am in Newcastle

Hotel is within fantastic walking of the train station. SO convenient. The staff were very gracious. I’d like to say a special thank you to ‘Scott’ who greeted me as I checked in. He was especially awesome after my long day of travelling :)

Location ok and staff were lovely but the property and the rooms are tired and not great quality - especially the bathroom

Just one observation, the bathroom was dated to say the least.

Cleanliness was the main issue. Our room looked like it hadn’t been hoovered and the sink was dirty. The tray with the teas and coffees on was really dusty and the milk pots had gone off. Other areas of the hotel were also really dusty and pictures on the wall completely wonky! Lack of care and attention. The staff were largely really friendly and helpful and they managed the busy breakfast, due to the Great North run, really well. However, the hotel was still busy on the Sunday night and they had one person on the bar leading to long queues. The barman was also surly and was swearing under his breath about the amount of people waiting.

Cleanliness was the main issue. Our room looked like it hadn’t been hoovered and the sink was dirty. The tray with the teas and coffees on was really dusty and the milk pots had gone off. Other areas of the hotel were also really dusty and pictures on the wall completely wonky! Lack of care and attention. The staff were largely really friendly and helpful and they managed the busy breakfast, due to the Great North run, really well. However, the hotel was still busy on the Sunday night and they had one person on the bar leading to long queues. The barman was also surly and was swearing under his breath about the amount of people waiting.

Dated room decor particularly the bathroom

Friendly hotel with a great price point right in the heart of Newcastle's LGBTQ neighborhood, with great shopping, dining, and public transportation minutes away by foot.