The front desk staff were rude, the room was ok but not as nice as other hotels.

The front desk staff were rude, the room was ok but not as nice as other hotels.

We couldn’t trust the security of the area. (don’t book through Expedia/third-party.) Takeaways for us: book directly with the hotel and check out the location in person before paying if possible. If you are looking for a safer feeling area we ended up staying at the Hilton Garden inn. Location seemed significantly more secure though pricier and the parking lot had plenty of trucks and U-Haul trailers which made us feel less of a target to potential bad actors. Our main beef here is that we were traveling cross-country with a pick up truck full of belongings. Booked at this hotel through Expedia as we were rolling into town, not realizing the hotels firm no cancellation policies with third parties. Expedia reviews seemed positive at 9/10, but upon arriving, we noticed signs all around the parking lot warning about auto theft and break-ins. Upon further research with other apps we noticed several negative reviews warning about theft and break ins. We were planning to bring everything in with us and hotel assured us they have video security on the parking lot so we thought we might try it. Checking into our room, we noticed that beds have not been made and there was housekeeper tips left on the nightstand. Obviously the room had not been cleaned. Front desk apologized and offered us another room on the second floor. This room was clean but meant we would have to cart all the cargo from the truck in further. When the keys to the second room did not work and we had to return

Management were very helpful gave good restaurant advice and were friendly.

Very friendly staff! Wonderful breakfast included! Relaxing indoor pool and hot tub. Great location near art galleries and the best NM restaurants.

Management were very helpful gave good restaurant advice and were friendly.

I booked the wrong day. I booked the 15th and it was suppose to be 8th. She said she was going to cancel booking and make reservation for correct day. She did not cancel the future booking and would not remove charge charging me twice. Hotels.com did nothing and the hotel charged me twice knowing I wasn’t going to stay on the 15th. So I was charged for the 8th and the 15th.

I booked the wrong day. I booked the 15th and it was suppose to be 8th. She said she was going to cancel booking and make reservation for correct day. She did not cancel the future booking and would not remove charge charging me twice. Hotels.com did nothing and the hotel charged me twice knowing I wasn’t going to stay on the 15th. So I was charged for the 8th and the 15th.

I was charged for 1 night the day before I arrived. When I got here I figured I would just be paying for 2nd night. No, they charged me the full 2 nights and said the 1st amount was a hold and it would be refunded in a few days. After paying they then told they were charging me another hold charge. I was very upset as all this was coming out of my checking account and leaving me nothing for the rest of my trip. I am out over double I was supposed to pay for room this weekend. They said that is just policy for everyone. The terms and conditions on the website say you can be charged for 1 night if you change or cancel after 4pm the day before check in but that was not my case. I feel taken advantage of.

Everyone was very nice the minute we walked in the door to breakfast the next morning!

The reception service was disappointing. Upon arrival, they didn't even let us use the bathroom despite requesting the key 🔑

I was charged for 1 night the day before I arrived. When I got here I figured I would just be paying for 2nd night. No, they charged me the full 2 nights and said the 1st amount was a hold and it would be refunded in a few days. After paying they then told they were charging me another hold charge. I was very upset as all this was coming out of my checking account and leaving me nothing for the rest of my trip. I am out over double I was supposed to pay for room this weekend. They said that is just policy for everyone. The terms and conditions on the website say you can be charged for 1 night if you change or cancel after 4pm the day before check in but that was not my case. I feel taken advantage of.

Everyone was very nice the minute we walked in the door to breakfast the next morning!

The reception service was disappointing. Upon arrival, they didn't even let us use the bathroom despite requesting the key 🔑

The king sized bed was very comfortable with many plush pillows and I liked having a sofa in the suite to watch TV instead of perched on the bed like other hotels.

The king sized bed was very comfortable with many plush pillows and I liked having a sofa in the suite to watch TV instead of perched on the bed like other hotels.

Great place to stay very comfortable just AC not working properly but besides that clean and and a good place

The bed sheets and bath towers have stains.

The bed sheets and bath towers have stains.

Great place to stay very comfortable just AC not working properly but besides that clean and and a good place

Accommodations were adequate and room was fine. Breakfast was good; nothing fancy. Staff was pleasant and courteous.

Accommodations were adequate and room was fine. Breakfast was good; nothing fancy. Staff was pleasant and courteous.

My first time staying at this hotel and it was veery clean and because I am single and walk a dog I felt safe walking my dog around the area

My first time staying at this hotel and it was veery clean and because I am single and walk a dog I felt safe walking my dog around the area

Only stay here if everything else is booked. Old style key cards where a big warning, Beds super uncomfortable, extra thin and worn sheets, shabby rooms, noisy halls.

Only stay here if everything else is booked. Old style key cards where a big warning, Beds super uncomfortable, extra thin and worn sheets, shabby rooms, noisy halls.

Unpleasant desk clerk checking in.

Unpleasant desk clerk checking in.

The AC unit in our room was not great. We like it cold while we sleep. The ac wouldn’t get down past 75 no matter what it was set on.

The AC unit in our room was not great. We like it cold while we sleep. The ac wouldn’t get down past 75 no matter what it was set on.

Really enjoyed the stay! Nice and clean rooms. Definitely making it our night stay on our trips back and forth to CA from TX!!

Really enjoyed the stay! Nice and clean rooms. Definitely making it our night stay on our trips back and forth to CA from TX!!