Vary unprofessional

Vary unprofessional

The property was very clean, and well kept. My only problem was the staff! The ladies at the front desk didn’t know simple questions, like.. is there a couch in my room? Or How long will the hold come off of my account?.. Then the manager at the front desk, after we checked out, had another person who was staying there, come out to tell me they needed me inside because I didn’t pay! They have tried charging my card $109 TWICE! I had to go inside and TELL them I paid through Expedia! So the manager looked in the computer, and confirmed I DID pay! They tried to charge my card AGAIN, after I left there! I will NOT be staying here again!

The property was very clean, and well kept. My only problem was the staff! The ladies at the front desk didn’t know simple questions, like.. is there a couch in my room? Or How long will the hold come off of my account?.. Then the manager at the front desk, after we checked out, had another person who was staying there, come out to tell me they needed me inside because I didn’t pay! They have tried charging my card $109 TWICE! I had to go inside and TELL them I paid through Expedia! So the manager looked in the computer, and confirmed I DID pay! They tried to charge my card AGAIN, after I left there! I will NOT be staying here again!

The staff was nice, but not great. I only got two towels in the room so when I had to hose off two kids I called down for towels and was told it would be a 45 min wait, so I chanced it and went down to get them myself. The room was okay. There were stains on the carpet and the bathroom was not super clean, but it was okay. I booked them because of the pool and outdoor area and I really felt like I was catfished. It’s just not nearly as nice as the photos. In fact I decided to skip the pool and the hot tub all together as neither was very clean, and the room the pool is in clearly doesn’t have adequate ventilation so the drywall is patched everywhere and the whole room smells awful. The outdoor area is one gazebo in a run down courtyard and it also seems to be the designated smoking area so, again, skipped. The breakfast is a lot and was great, it was actually probably the best part. All in all, I probably won’t stay there again.

The staff was nice, but not great. I only got two towels in the room so when I had to hose off two kids I called down for towels and was told it would be a 45 min wait, so I chanced it and went down to get them myself. The room was okay. There were stains on the carpet and the bathroom was not super clean, but it was okay. I booked them because of the pool and outdoor area and I really felt like I was catfished. It’s just not nearly as nice as the photos. In fact I decided to skip the pool and the hot tub all together as neither was very clean, and the room the pool is in clearly doesn’t have adequate ventilation so the drywall is patched everywhere and the whole room smells awful. The outdoor area is one gazebo in a run down courtyard and it also seems to be the designated smoking area so, again, skipped. The breakfast is a lot and was great, it was actually probably the best part. All in all, I probably won’t stay there again.

Very Nice ,workers very nice ,and I got to bring my corgi she loved it Thank you

Very Nice ,workers very nice ,and I got to bring my corgi she loved it Thank you

Huge wasp nest near the left side door. the bathtub dripped all night long& the bathtub needed cleaning!

Huge wasp nest near the left side door. the bathtub dripped all night long& the bathtub needed cleaning!

We love Rogersville. Everyone was very freindly and the building all be it *semi* outdated was very welcoming and confortable. Love the lobby and dining area and love seeing the direction their headed.

We love Rogersville. Everyone was very freindly and the building all be it *semi* outdated was very welcoming and confortable. Love the lobby and dining area and love seeing the direction their headed.

The facility was not clean, and it was in poor condition. The comforter and towels had holes in them, and we were told there were no better replacements. The pool had hair balls in and around it. The first room we went to smelled awful, and they did give us a different room, at no charge. However, it was hot and stuffy, and was not clean. I will say that the staff were friendly and as helpful as they could be.

The facility was not clean, and it was in poor condition. The comforter and towels had holes in them, and we were told there were no better replacements. The pool had hair balls in and around it. The first room we went to smelled awful, and they did give us a different room, at no charge. However, it was hot and stuffy, and was not clean. I will say that the staff were friendly and as helpful as they could be.

Adequate .

Adequate .

This hotel is well worth the price! All of the staff were welcoming and helpful.

This hotel is well worth the price! All of the staff were welcoming and helpful.

Pool and hottub not so clean.Staff was the best thing about the hotel.

Pool and hottub not so clean.Staff was the best thing about the hotel.

Perfect for an overnight stop on the way to Nashville

Perfect for an overnight stop on the way to Nashville

Easy to get in and out of. Convenient.

Easy to get in and out of. Convenient.

The staff were friendly and helpful!

The staff were friendly and helpful!

We stayed for 4 days. The bed was comfortable. We always bring our own pillows. The room air conditioner worked well and quietly. Staff was friendly and helpful.

Nice place

We stayed for 4 days. The bed was comfortable. We always bring our own pillows. The room air conditioner worked well and quietly. Staff was friendly and helpful.

Nice place

Although our trip was cut short , this room was very clean, and nice ! Staff was very friendly

I am traveling with my six kids. We were required to have two rooms due to the number of people. Five of my six kids are under 7 and we had one room on the second floor and one room on the third floor. We ended up bringing in sleeping bags so we could be together. Went down for breakfast which was also a joke. The staff was putting out a handful of things every 20 minutes or so. The place was full of people trying to get breakfast. We ended up leaving and getting breakfast on our way out of town. Will not visit this establishment again. Very disappointing as we have not had a problem with a family of our size staying with this chain before.