Room was dirty.. and pool was freezing they had all the windows open and my 3 year old face and lip started turning blue so had to take him back to the room

Room was dirty.. and pool was freezing they had all the windows open and my 3 year old face and lip started turning blue so had to take him back to the room

Thanks but we won’t be staying there again.

Thanks but we won’t be staying there again.

Bed has several blood spots on the sheets, pillows, and mattress. There also appeared to be urine stains on the mattress as well. When we complained front desk offered us a full refund, later found out they only refunded half of the cost. Would never recommend staying here

We had an awesome time with our family! Staff and facilities were absolutely great! The only thing I did not like were the arm bands as door keys. We had so much trouble getting them to work and the replacement free was crazy expensive when my daughter lost her band on a slide. Otherwise, we loved our time and stay!

Bed has several blood spots on the sheets, pillows, and mattress. There also appeared to be urine stains on the mattress as well. When we complained front desk offered us a full refund, later found out they only refunded half of the cost. Would never recommend staying here

We had an awesome time with our family! Staff and facilities were absolutely great! The only thing I did not like were the arm bands as door keys. We had so much trouble getting them to work and the replacement free was crazy expensive when my daughter lost her band on a slide. Otherwise, we loved our time and stay!

I thought it was weird that we weren’t treated the same because we used Expedia and not then. I asked for extra blankets several times and they told me traditional room service wasn’t offered to me.

I thought it was weird that we weren’t treated the same because we used Expedia and not then. I asked for extra blankets several times and they told me traditional room service wasn’t offered to me.

Not being able to check into the room until 4 was not good. Didn’t care for no room key, had to be a wrist band.

Not being able to check into the room until 4 was not good. Didn’t care for no room key, had to be a wrist band.

Family friendly. Hotel staff was excellent & helped to make sure ask details were taken care of before arrival so check in went smoothly. Wonderful amenities within the hotel.

Family friendly. Hotel staff was excellent & helped to make sure ask details were taken care of before arrival so check in went smoothly. Wonderful amenities within the hotel.

The property was clean inside and out. Friendly staff and good food.

The property was clean inside and out. Friendly staff and good food.

Pleased overall

Pleased overall

We used to love big splash but we were not able to go during the pandemic as usual. We decide to spend new years this time at big splash and we were so disappointed. The room was not clean, the water park was so outdated and you could see the rust on every slide and steps of the water park. The breakfast was not as good, the quality was not good and some food was burnt. unfortunately we don’t think we will be coming back as we usually do every year previously to the pandemic.

We used to love big splash but we were not able to go during the pandemic as usual. We decide to spend new years this time at big splash and we were so disappointed. The room was not clean, the water park was so outdated and you could see the rust on every slide and steps of the water park. The breakfast was not as good, the quality was not good and some food was burnt. unfortunately we don’t think we will be coming back as we usually do every year previously to the pandemic.

Everything was very outdated and not very clean

Everything was very outdated and not very clean

When arriving to my room, there was still the dirty linens on there from the previous guest. they had been taken off the pillows, however they were still on the bed. Moving the blankets back you can tell they were not changed after someoone else had already slept in this bed due to the short solid black hairs that was mixed in the covers. There were not fitted sheets the beds, I have to sleep on the sheet. The bathroom floor hasn't been mopped for a while.

When arriving to my room, there was still the dirty linens on there from the previous guest. they had been taken off the pillows, however they were still on the bed. Moving the blankets back you can tell they were not changed after someoone else had already slept in this bed due to the short solid black hairs that was mixed in the covers. There were not fitted sheets the beds, I have to sleep on the sheet. The bathroom floor hasn't been mopped for a while.

We had a lovely time. The rooms are showing a little wear and tear, as are the water features. However, we plan on returning in the summer and are excited to see if any updates have been implemented.

We had a lovely time. The rooms are showing a little wear and tear, as are the water features. However, we plan on returning in the summer and are excited to see if any updates have been implemented.

If you book 3rd party you still have to buy the waterpark pass! Sucked spending $100 for an hour

I thought the rooms would be nicer. Kind of small…not even a couch to sit on. There was a chair but with it being a kid friendly place you automatically know there are going to be 2 people in each room. Everything seemed plain…only light in bedroom was 2 lamps between the bed. They are not updated with technology charging. Not one phone charger plugin in the room. My biggest issue is with EXPEDIA I rented a room at a water park facility and when I arrive I’m told the water park was not included in the price. Why wouldn’t it be one price for all, just like the hotel. Instead I had to pay $25 a person per day over my hotel cost. I had originally thought I’d let them swim before we left on the last day but after forking out an extra $200 just to go to the water park for 2 days. So I think Expedia should include the swim park in with the cost of the hotel. I would be ok if the cost was a little more for this reason.

Very good service!

It is a nice family hotel

Everything fine except TV channels suck

Everything fine except TV channels suck