Loved my stay here! Friendly staff, wonderful location, and great property!

Property next door under construction drilling and hammering from 10am to 6pm during my stay was really upsetting and uncomfortable 😠 I demand a partial refund for the inconvenience

Property next door under construction drilling and hammering from 10am to 6pm during my stay was really upsetting and uncomfortable 😠 I demand a partial refund for the inconvenience

Nice clean family place walking distance to bar and restaurants and stores

Nice clean family place walking distance to bar and restaurants and stores

Staff was very concerned and helpful about the approaching hurricane.

Staff was very concerned and helpful about the approaching hurricane.

Construction work at hotel at 11:30 pm-3:am,toilet seeping water. Rain water coming in from sliding glass doors, hot water takes 10 minutes to warm

Construction work at hotel at 11:30 pm-3:am,toilet seeping water. Rain water coming in from sliding glass doors, hot water takes 10 minutes to warm

The Air conditioner did not work. The room was starting to mold. We changed rooms and no mold but air conditioning barely working. Bathroom was in major need of repair and upgrade. Property could be great. Needs a renovation. Staff was very nice and accommodating. I ended up leaving and finding a different hotel.

The Air conditioner did not work. The room was starting to mold. We changed rooms and no mold but air conditioning barely working. Bathroom was in major need of repair and upgrade. Property could be great. Needs a renovation. Staff was very nice and accommodating. I ended up leaving and finding a different hotel.

The hotel was good overall. We were placed in the left side the building where there is construction going on. It’s obscured with a high fence. The gym was nice and air conditioned. The staff was nice. The breakfast was good.

Hotel was noise due to construction

Hotel was noise due to construction

The hotel was good overall. We were placed in the left side the building where there is construction going on. It’s obscured with a high fence. The gym was nice and air conditioned. The staff was nice. The breakfast was good.

Overall, a good place to stay. The hotel is centrally located, rooms are clean, staff is friendly, and had a delicious breakfast at their restaurant. They keep your luggage at the concierge if you check out and you have a later flight. Parking is free.

Overall, a good place to stay. The hotel is centrally located, rooms are clean, staff is friendly, and had a delicious breakfast at their restaurant. They keep your luggage at the concierge if you check out and you have a later flight. Parking is free.

My experience was not as good. Room had several hairs all around the floor and shower, there was also a skein of hair in the bathroom can. Parking is really limited to around 8-10 cars, so you will probably have to park on the street; in that sense information about the hotel is misleading. In other less important things, TV only has open channels, so there’s about 11 to choose from with really low quality of image and content. On the funny side, there are a pair of lamp fixtures just above the head of the beds that I just couldn’t find the switch to turn them off; even taking the general switch card out.. That will be one of life’s mysteries! Staff was kind. Anyway, Wndham hotels are banned for me now.

My experience was not as good. Room had several hairs all around the floor and shower, there was also a skein of hair in the bathroom can. Parking is really limited to around 8-10 cars, so you will probably have to park on the street; in that sense information about the hotel is misleading. In other less important things, TV only has open channels, so there’s about 11 to choose from with really low quality of image and content. On the funny side, there are a pair of lamp fixtures just above the head of the beds that I just couldn’t find the switch to turn them off; even taking the general switch card out.. That will be one of life’s mysteries! Staff was kind. Anyway, Wndham hotels are banned for me now.

What a terrible experience. Lets start (i) reception lack of enough personnel, only 2 people at 10pm, they were clearly exhausted and in bad mood (ii) the room was disgusting, we found 2 cockroaches, the room was humid and full of moths, the ac smell terrible. (iii) we got another room but it wasnt better, the shower had mold and we found a tick. (iv) next morning the restaurant ran out of coffee at 9am, yes they ran out of coffee. Simply the worst hotel ever! Avoid it at all cost

What a terrible experience. Lets start (i) reception lack of enough personnel, only 2 people at 10pm, they were clearly exhausted and in bad mood (ii) the room was disgusting, we found 2 cockroaches, the room was humid and full of moths, the ac smell terrible. (iii) we got another room but it wasnt better, the shower had mold and we found a tick. (iv) next morning the restaurant ran out of coffee at 9am, yes they ran out of coffee. Simply the worst hotel ever! Avoid it at all cost

Never staying at this hotel again! Upon arrival the front desk informed that they had to downgrade our room type - we asked for a compensation or reduction in price, but they just said no "these things happens" Room is old, full of mosquitoes, needs renovation and an in depth cleaning. Some staff members were very rude. Ordered a coffee in the morning, it took 20 minutes. Located close to the paseo, but not ideal location (very dark to walk back to hotel in the evening)

Never staying at this hotel again! Upon arrival the front desk informed that they had to downgrade our room type - we asked for a compensation or reduction in price, but they just said no "these things happens" Room is old, full of mosquitoes, needs renovation and an in depth cleaning. Some staff members were very rude. Ordered a coffee in the morning, it took 20 minutes. Located close to the paseo, but not ideal location (very dark to walk back to hotel in the evening)

Excellent

Excellent

This was a very mid hotel. Nothing special, restaurant food was below average. The staff was above average. The room was below average

This was a very mid hotel. Nothing special, restaurant food was below average. The staff was above average. The room was below average

Construction noise going on from 8 am to 5 pm. Restaurant food and service could do a lot better. Front desk service was great

Construction noise going on from 8 am to 5 pm. Restaurant food and service could do a lot better. Front desk service was great

Greta place

Greta place

This was an adventure. There was a storm in town the day of checking in, hotel lost power and had to wait 30min to get my room, before I realized that due to the outage, there was no water either. Merida that day was around 100 degrees. No a/c and no water at all. Although room was in order at a glance, the floor was dirty and dusty. The sink was clogged and water had no pressure in the shower. Power outages are so common in this hotel that the day of checking out, there was another outage. They could not check me out, no internet, again no water and no electricity. They say it is not their fault, but it is unbelievable that there is no a power backup for basic stuffs like going to the bathroom. It seems like every time it rains, they will have same problems. PLEASE DO NOT STAY IN THIS HOTEL. Believe me, this is the WORST hotel, I've ever been.