Poor customer service mainly the Guest Relation service.

Poor customer service mainly the Guest Relation service.

Excellent resort with. Great staff ! Special thanks to Mrs lobna and Mrs moufida !

Excellent resort with. Great staff ! Special thanks to Mrs lobna and Mrs moufida !

Not a 5 star hotel by any means. Old rooms, rude and lazy staff, bad food. does not meet any international standards by any means and should definitely not have rigjts to be a movenpick hotel. Disappointing.

Not a 5 star hotel by any means. Old rooms, rude and lazy staff, bad food. does not meet any international standards by any means and should definitely not have rigjts to be a movenpick hotel. Disappointing.

air con is not working properly and no action for the maintenance. reception people looks kind but no follow up for any requirement

air con is not working properly and no action for the maintenance. reception people looks kind but no follow up for any requirement

This is my second experience in this hotel. The staff is friendly but it is always too long to have access to the room! They have a huge problem of parking it is always full and they are asking clients to use another parking not owed and managed by them. Another reason why I will never go to this hotel, is the lack of renovations!!!

This is my second experience in this hotel. The staff is friendly but it is always too long to have access to the room! They have a huge problem of parking it is always full and they are asking clients to use another parking not owed and managed by them. Another reason why I will never go to this hotel, is the lack of renovations!!!

Ok

Ok

It was good staying in Movenpick. It’s just big so get lost sometimes!

It was good staying in Movenpick. It’s just big so get lost sometimes!

Excellent property as always recommended 👌

Hotel is the best beautiful surroundings good food great service

Awsome hotel

This hotel is what you would expect from the movenpick family of hotels. It is a large hotel but has lots of things to offer tourists. The rooms are spacious and do housekeeping twice a day although the evening housekeeping visit was a bit hit and miss. Bottled water is provided to your room whether you are all inclusive or just B&B. The all inclusive option has taken over the hotel which means visitors such as ourselves paying for meals and service were in the minority. This brings with it its own issues, such as different quality of drinks - for those paying as you go. Constantly having to reiterate that you were not all inclusive so you could get the good brands! Sabir round the pool and Kamal drinks water round the pool have got things all sorted round the pool. They gave excellent service and treated with a smile. The worst experience by far was breakfast where the waiters were a very unhappy bunch and took ages to provide you with drinks. The food at breakfast was excellent just poor service.

This hotel is what you would expect from the movenpick family of hotels. It is a large hotel but has lots of things to offer tourists. The rooms are spacious and do housekeeping twice a day although the evening housekeeping visit was a bit hit and miss. Bottled water is provided to your room whether you are all inclusive or just B&B. The all inclusive option has taken over the hotel which means visitors such as ourselves paying for meals and service were in the minority. This brings with it its own issues, such as different quality of drinks - for those paying as you go. Constantly having to reiterate that you were not all inclusive so you could get the good brands! Sabir round the pool and Kamal drinks water round the pool have got things all sorted round the pool. They gave excellent service and treated with a smile. The worst experience by far was breakfast where the waiters were a very unhappy bunch and took ages to provide you with drinks. The food at breakfast was excellent just poor service.

Excellent hotel will stay ma y times

Excellent hotel will stay ma y times

Would recommend. Luxury hotel. Good eateries. Nice rooms. Clean. Lovely setting. Difference between a 4 and 5 rating for me is that housekeeping could be better and some staff were not very friendly nor helpful (mainly front desk). Very good otherwise.

Would recommend. Luxury hotel. Good eateries. Nice rooms. Clean. Lovely setting. Difference between a 4 and 5 rating for me is that housekeeping could be better and some staff were not very friendly nor helpful (mainly front desk). Very good otherwise.

Not bad. Location isn’t great. Buffet food 2-3/5.

Not bad. Location isn’t great. Buffet food 2-3/5.

Wonderful stay- I only had breakfast but it was really good with a variety of local fare and international foods. Staff is helpful and the Spa is TOP NOTCH!

Wonderful stay- I only had breakfast but it was really good with a variety of local fare and international foods. Staff is helpful and the Spa is TOP NOTCH!

In the heart of the city, staff were lovely and friendly food was delicious all in all a great stay, highly recommended.

In the heart of the city, staff were lovely and friendly food was delicious all in all a great stay, highly recommended.

In no world is this a 5* hotel, far from it! The only 5* thing about it is the view from the terrace. Staff has such bad attitude, ESPECIALLY the security at the parking. Except a few people, namely 2 guys at the beach and 1 gentleman and a girl at the lobby café. The rest were equally rude, hostile and unprofessional to say the least. First Room was dirty, had hairs all over the place. Sink and bathtub were blocked. When informed, the guy changed my room, no apology whatsoever. Second room was cleaner but extremely noisy on certain evenings as it’s next to a nightclub, so loud music until 3am+. When I communicated this to the receptionist, instead of apologizing or offering to change the room, she made the joke that the nightclub is making a good ambience for me. Parking situation is horrible, always full! Not directly accessible from the hotel lifts. You have to walk out and take the stinky sewers smelling stairs. Not to mention the attitude of the guy at the entrance gate. The breakfast service was a joke, I go in all tables are dirty, i ask the waiter to clear up the table for me, he clears the plates and leaves the coffee cups, the paper mat and all the crumbs on the table. He didn’t bring the cutlery until i fetched it myself. I go to get some juice, no glasses. I go to get a crepe, no plates. No name cards on dishes. Other than that, furniture in the rooms was very old. And no food from outside is allowed which is ridiculous. Accor should tackle this asap!

In no world is this a 5* hotel, far from it! The only 5* thing about it is the view from the terrace. Staff has such bad attitude, ESPECIALLY the security at the parking. Except a few people, namely 2 guys at the beach and 1 gentleman and a girl at the lobby café. The rest were equally rude, hostile and unprofessional to say the least. First Room was dirty, had hairs all over the place. Sink and bathtub were blocked. When informed, the guy changed my room, no apology whatsoever. Second room was cleaner but extremely noisy on certain evenings as it’s next to a nightclub, so loud music until 3am+. When I communicated this to the receptionist, instead of apologizing or offering to change the room, she made the joke that the nightclub is making a good ambience for me. Parking situation is horrible, always full! Not directly accessible from the hotel lifts. You have to walk out and take the stinky sewers smelling stairs. Not to mention the attitude of the guy at the entrance gate. The breakfast service was a joke, I go in all tables are dirty, i ask the waiter to clear up the table for me, he clears the plates and leaves the coffee cups, the paper mat and all the crumbs on the table. He didn’t bring the cutlery until i fetched it myself. I go to get some juice, no glasses. I go to get a crepe, no plates. No name cards on dishes. Other than that, furniture in the rooms was very old. And no food from outside is allowed which is ridiculous. Accor should tackle this asap!

The hotel is amazing. Just the breakfast could be better.