I booked a (expensive) king room expecting a comfortable and safe experience at the Wick. Instead, I was assigned a room in the basement with no windows, which was dark, claustrophobic, and was entirely opposite of what was advertised. When I requested a room change, I was told only other windowless rooms were available. The front desk staff sympathized, but could only hand me a manager’s business card and suggested I “email to complain”. Feeling cornered, I left the hotel in search of alternative accommodations, but by that time (6:30 p.m. on a Saturday), every hotel within a 30-mile radius was fully booked. When I returned an hour later, the best they could offer was a basement room with a partial window, which still left half the room below ground level. I had no other option but to stay. This experience completely ruined my evening and made me miss my dinner reservation when should have been relaxing on vacation. They owe me a refund and an apology -- no one should be thrown into a dark dungeon of a room when they paid for a clean, brightly advertised room. It was a total bait and switch. For anyone considering a stay here, beware. They apparently have MANY windowless rooms(!!) If you value a comfortable, safe, and enjoyable hotel experience, the Wick will probably take your money and throw you into a concrete box the same they did to me.

I booked a (expensive) king room expecting a comfortable and safe experience at the Wick. Instead, I was assigned a room in the basement with no windows, which was dark, claustrophobic, and was entirely opposite of what was advertised. When I requested a room change, I was told only other windowless rooms were available. The front desk staff sympathized, but could only hand me a manager’s business card and suggested I “email to complain”. Feeling cornered, I left the hotel in search of alternative accommodations, but by that time (6:30 p.m. on a Saturday), every hotel within a 30-mile radius was fully booked. When I returned an hour later, the best they could offer was a basement room with a partial window, which still left half the room below ground level. I had no other option but to stay. This experience completely ruined my evening and made me miss my dinner reservation when should have been relaxing on vacation. They owe me a refund and an apology -- no one should be thrown into a dark dungeon of a room when they paid for a clean, brightly advertised room. It was a total bait and switch. For anyone considering a stay here, beware. They apparently have MANY windowless rooms(!!) If you value a comfortable, safe, and enjoyable hotel experience, the Wick will probably take your money and throw you into a concrete box the same they did to me.

Beautiful rooms, clean and feels high end

Beautiful rooms, clean and feels high end

Loved the hotel

Loved the hotel

Quirky redo of old candle factory, so located on dead end streetin former industrial area. Inside was nicely refurbished and beds were comfortable. Small cafe in building so you could get breakfast if wanted. Staff was friendly.

Quirky redo of old candle factory, so located on dead end streetin former industrial area. Inside was nicely refurbished and beds were comfortable. Small cafe in building so you could get breakfast if wanted. Staff was friendly.