The Condo we rented was not the condo in the pictures and description. Once we saw the condo after waiting 1.5 hours in the lobby for the host's employee we left within 10 minutes as it was not as promised. I called the host and she refused to refund us our money and then asked us to find her employee to give her the keys back. I would avoid this host and condo at all costs. There are plenty of other nice places in Tagaytay. This host has several condos in this building and plays bait and switch with her clients. Then she refuses a refund. That may be the policy she set but Hotels.com needs to be verifying their hosts' information is accurate. Hotels.com did offer me a credit to make up for the lost money which was very nice of them. I would prefer they de-list this person for false advertising. Thanks for ruining and wasting my day. We did find a very nice hotel right next door and stayed there for 5 days. :-)

The Condo we rented was not the condo in the pictures and description. Once we saw the condo after waiting 1.5 hours in the lobby for the host's employee we left within 10 minutes as it was not as promised. I called the host and she refused to refund us our money and then asked us to find her employee to give her the keys back. I would avoid this host and condo at all costs. There are plenty of other nice places in Tagaytay. This host has several condos in this building and plays bait and switch with her clients. Then she refuses a refund. That may be the policy she set but Hotels.com needs to be verifying their hosts' information is accurate. Hotels.com did offer me a credit to make up for the lost money which was very nice of them. I would prefer they de-list this person for false advertising. Thanks for ruining and wasting my day. We did find a very nice hotel right next door and stayed there for 5 days. :-)

The check in was a hassle. The front desk asked us who our contact was and when I told them we booked thru Expedia, they wanted a name which I don't have. It's because the unit owner didn't notify them of our coming. It took an hour since they have to find the caretaker. When we reached the unit, there was NO basic necessities, even just a toilet paper. The unit smells and dusty, the shower clogged. I booked for 2 nights but we just stayed a night. We moved out the following day.

The check in was a hassle. The front desk asked us who our contact was and when I told them we booked thru Expedia, they wanted a name which I don't have. It's because the unit owner didn't notify them of our coming. It took an hour since they have to find the caretaker. When we reached the unit, there was NO basic necessities, even just a toilet paper. The unit smells and dusty, the shower clogged. I booked for 2 nights but we just stayed a night. We moved out the following day.

Upon check-in, we need to wait for 25-30mins for the caretaker to give us the room key considering that we called them several times ton inform what time we’ll arrive. Upon check out, we need to wait for them again to give back the key since the inhouse staff in the building are not allowed to get the key. Guests need to walk few mins under the sun to get to the pool and parking area.condo lobby in tower 2 is hot, not a welcoming temp, seems the ac is not working.upon booking,the website says with 1queen bed and 1 double bed, but its just a pull out bed with very thin mattress.no wifi.no free parking.urgently needed mefenamic acid for terrible headache around 10pm , asked the staff but they said they run out of stock, my wife walked to Summit Ridge hotel and asked, salute to the staffs there, they gave us for free even we are not their guests.

Upon check-in, we need to wait for 25-30mins for the caretaker to give us the room key considering that we called them several times ton inform what time we’ll arrive. Upon check out, we need to wait for them again to give back the key since the inhouse staff in the building are not allowed to get the key. Guests need to walk few mins under the sun to get to the pool and parking area.condo lobby in tower 2 is hot, not a welcoming temp, seems the ac is not working.upon booking,the website says with 1queen bed and 1 double bed, but its just a pull out bed with very thin mattress.no wifi.no free parking.urgently needed mefenamic acid for terrible headache around 10pm , asked the staff but they said they run out of stock, my wife walked to Summit Ridge hotel and asked, salute to the staffs there, they gave us for free even we are not their guests.