kids bobby car enough kitchen equipment parking

I’m sorry to say our stay at this place was a great disappointment. Unfortunately, no picture on the website indicates that one of the apartments is on the basement level, and that is a huge problem for people who don’t expect to spend their holiday underground. We decided to give it a chance at least for one night. The first “nice”surprise was the wardrobe door that fell right into my hands when I tried opening it. As the apartment is in the basement, it means the air inside is not even humid but musty. It is also very cold and all bedsheets are wet. You can also see in the pictures woodlice inside the flat! and I’m sure you know those bugs live particularly in wet and cold places. We spent one night in a very cold apartment and had to leave lights in the bathroom on to somehow ventilate the apartment. Next morning my daughter started showing signs of allergies. That also might have been caused by all the dirt over her bed. In the morning we talked to host and she did agree that bathroom ceiling is covered in mold (ironically, her advice to us was to open the door so it would ventilate). Our family has 3 little kids (youngest is 6 months old) - so we did choose a what was described as a “Family friendly” home. I’m not sure any family would love to spend a week in a basement on wet bedsheets with bugs crawling around. As there was no other room available. We asked Frau Hartman about refund, and she appeared very caring - her exact words were “for me the most important thing is for customers to be satisfied as you now take such a big place in my heart! I don’t mind the refund, but I will get the money transfer from Booking.com only in 4 weeks so you should ask them for refund”. Imagine my surprise, when the same woman firmly rejected refunding any money as the support team approached her! So she simply lied in our faces! Shameful behavior. So the only thing I can do now is give you a detailed and honest review so you’d avoid the same horrific experience.